Job Summary

Job Summary : Knowledge management and Content Writer

Job Role : SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Demand Unit : SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.

Key Responsibilities

Job Responsibilities : Knowledge management and Content Writer

1. To adhere to quality standards, regulatory requirements and company policies. 
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

Skill Requirements

Skill Requirement : Knowledge management and Content Writer

Job Description : Job Title: Knowledge Management & Content Writer\\\\r\\\\nLocation\\\\r\\\\nCustomer Location Bangalore\\\\r\\\\nEmployment Type\\\\r\\\\nFull-Time\\\\r\\\\nAbout the Role\\\\r\\\\nWe are seeking a detail-oriented and proactive Knowledge Management & Content Writer to create, organize, maintain, and optimize internal and external knowledge resources. This role combines content development, information architecture, and knowledge management practices to ensure employees, customers, and stakeholders have access to accurate, clear, and up-to-date information.\\\\r\\\\nThe ideal candidate possesses excellent writing skills, strong organizational abilities, and experience managing knowledge repositories, documentation, and content lifecycle processes.\\\\r\\\\nKey Responsibilities\\\\r\\\\nKnowledge Management\\\\r\\\\n• Develop, organize, and maintain knowledge bases, SOPs, process documentation, FAQs, and best-practice guides. \\\\r\\\\n• Establish content governance standards, templates, and documentation frameworks. \\\\r\\\\n• Review and update existing documentation to ensure accuracy, consistency, and relevance. \\\\r\\\\n• Collaborate with subject matter experts (SMEs) to capture and document institutional knowledge. \\\\r\\\\n• Manage content taxonomy, tagging, metadata, and information architecture. \\\\r\\\\n• Conduct periodic audits of knowledge assets and recommend improvements. \\\\r\\\\n• Support knowledge-sharing initiatives across departments. \\\\r\\\\nContent Writing & Documentation\\\\r\\\\n• Create clear, concise, and user-friendly content for internal and external audiences. \\\\r\\\\n• Write and edit user guides, training materials, product documentation, process manuals, and knowledge articles. \\\\r\\\\n• Develop content for employee onboarding, training programs, and organizational communications. \\\\r\\\\n• Ensure content adheres to brand guidelines, style standards, and compliance requirements. \\\\r\\\\n• Simplify complex technical or business concepts into easily understandable documentation. \\\\r\\\\n• Proofread and edit content to maintain quality and consistency. \\\\r\\\\nStakeholder Collaboration\\\\r\\\\n• Partner with cross-functional teams including Operations, Product, Customer Support, HR, IT, and Training teams. \\\\r\\\\n• Gather requirements and feedback from stakeholders to improve content effectiveness. \\\\r\\\\n• Facilitate knowledge capture sessions and documentation workshops. \\\\r\\\\nContinuous Improvement\\\\r\\\\n• Track knowledge base usage metrics and content performance. \\\\r\\\\n• Identify content gaps and implement improvement initiatives. \\\\r\\\\n• Recommend and implement best practices in knowledge management and content strategy. \\\\r\\\\n• Support adoption of knowledge management tools and platforms. \\\\r\\\\nRequired Qualifications\\\\r\\\\n• Bachelor\\\\\\\'s degree in English, Communications, Journalism, Technical Writing, Information Management, Business Administration, or a related field. \\\\r\\\\n• 3–6 years of experience in content writing, technical writing, knowledge management, or documentation roles. \\\\r\\\\n• Excellent written and verbal communication skills. \\\\r\\\\n• Strong editing, proofreading, and content structuring abilities. \\\\r\\\\n• Experience creating SOPs, process documentation, user guides, and knowledge base articles. \\\\r\\\\n• Strong attention to detail and organizational skills. \

Other Requirements

Other Requirement : Job Title: Knowledge Management & Content Writer Location Customer Location Bangalore Employment Type Full-Time About the Role We are seeking a detail-oriented and proactive Knowledge Management & Content Writer to create, organize, maintain, and optimize internal and external knowledge resources. This role combines content development, information architecture, and knowledge management practices to ensure employees, customers, and stakeholders have access to accurate, clear, and up-to-date information. The ideal candidate possesses excellent writing skills, strong organizational abilities, and experience managing knowledge repositories, documentation, and content lifecycle processes. Key Responsibilities Knowledge Management • Develop, organize, and maintain knowledge bases, SOPs, process documentation, FAQs, and best-practice guides. • Establish content governance standards, templates, and documentation frameworks. • Review and update existing documentation to ensure accuracy, consistency, and relevance. • Collaborate with subject matter experts (SMEs) to capture and document institutional knowledge. • Manage content taxonomy, tagging, metadata, and information architecture. • Conduct periodic audits of knowledge assets and recommend improvements. • Support knowledge-sharing initiatives across departments. Content Writing & Documentation • Create clear, concise, and user-friendly content for internal and external audiences. • Write and edit user guides, training materials, product documentation, process manuals, and knowledge articles. • Develop content for employee onboarding, training programs, and organizational communications. • Ensure content adheres to brand guidelines, style standards, and compliance requirements. • Simplify complex technical or business concepts into easily understandable documentation. • Proofread and edit content to maintain quality and consistency. Stakeholder Collaboration • Partner with cross-functional teams including Operations, Product, Customer Support, HR, IT, and Training teams. • Gather requirements and feedback from stakeholders to improve content effectiveness. • Facilitate knowledge capture sessions and documentation workshops. Continuous Improvement • Track knowledge base usage metrics and content performance. • Identify content gaps and implement improvement initiatives. • Recommend and implement best practices in knowledge management and content strategy. • Support adoption of knowledge management tools and platforms. Required Qualifications • Bachelor\'s degree in English, Communications, Journalism, Technical Writing, Information Management, Business Administration, or a related field. • 3–6 years of experience in content writing, technical writing, knowledge management, or documentation roles. • Excellent written and verbal communication skills. • Strong editing, proofreading, and content structuring abilities. • Experience creating SOPs, process documentation, user guides, and knowledge base articles. • Strong attention to detail and organizational skills. • Ability to manage multiple projects and meet deadlines. Preferred Qualifications • Experience with knowledge management platforms such as Confluence, SharePoint, Notion, Zendesk, ServiceNow, or similar tools. • Understanding of information architecture, taxonomy, and content governance. • Experience in SaaS, technology, consulting, BPO, healthcare, or enterprise environments. • Familiarity with instructional design and learning content development. • Knowledge of SEO and digital content best practices is an advantage. Key Skills • Knowled