Sr Administrator (Support & Operations)
India
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Job Description
Sr Administrator (Support & Operations)
Chennai, Tamil Nadu

Job Summary

L2 Support Engineer responsible for monitoring, troubleshooting, and ensuring smooth execution of batch workloads using Stonebranch (Universal Automation Center – UAC). Acts as a key operational layer between L1 monitoring and L3 engineering teams.

Key Responsibilities

Job Monitoring & Operations

Monitor batch jobs and workflows in Stonebranch (UAC Console)
Track job execution, dependencies, triggers, and SLAs
Ensure critical jobs complete within defined timelines
Provide proactive monitoring and alert handling

 

Incident & Failure Handling

Analyze job failures and perform initial troubleshooting
Restart/rerun failed jobs as per SOP/runbook
Create/update incidents in ServiceNow (or ITSM tool)
Coordinate with application, DB, and infra teams for issue resolution

 

Scheduling & Configuration Support

Create/modify jobs, workflows, calendars, and schedules
Configure file/event triggers, dependencies, and conditions
Perform validations for new job deployments and changes

 

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.