Sr Administrator (Support & Operations)
India
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Job Description
Sr Administrator (Support & Operations)
Noida, Uttar Pradesh

Job Summary

To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.

Key Responsibilities

The ideal candidate should possess:
-              Strong process knowledge of SD with minimum 2 years of experience
-              Minimum 2 years of experience as Quality Analyst
-              Candidate should have good Communication skills.
-              Candidate should know how to use excel and presentation
-              English B2 level
-              Appropriate required language at B2 level or higher (refer to previous email)
 
Competencies:  
-              Process Knowledge
-              Communication skills
-              MS Office knowledge
-              Presentation skills
-              Interpersonal Skills
-              Excel Knowledge
 
Roles and Responsibilities:
-              Daily audits followed by coaching and feedback
-              Daily Analysis followed by coaching and feedback
-              Publishing dashboard and trend of audit/analysis-weekly/monthly
-              Tracking progress of agents
-              Developing briefings basis common findings from audits/analysis fortnightly
-              Coming up with Process Level Improvement along with taking those to closure
-              Weekly/Monthly Technical Audit and CSAT review calls

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.