Sr Administrator (Support & Operations)
India
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Job Description
Sr Administrator (Support & Operations)
Others, Telangana

Job Summary

Transformation - Database L2

Key Responsibilities

 Key Responsibilities: Database Administration: Install, configure, upgrade, and maintain relational databases (SQL Server, Oracle, PostgreSQL, MySQL) across physical, virtual, and cloud environments. Backup & Recovery: Execute routine database backups, test restore procedures and ensure compliance with strict RPO/RTO data recovery policies. Performance Tuning: Monitor database health, optimize slow-running queries, manage indexes, and resolve blocking/deadlocking issues. L2 Incident Management: Act as the primary technical resolver for escalated database alerts, connection failures, and capacity issues within ServiceNow. Access & Security: Manage user access, roles, and privileges, ensuring databases are hardened against unauthorized access and comply with security audits. Transformation Support: Assist senior architects in executing database migrations (e.g., on-premises SQL to Azure SQL Managed Instance or GCP Cloud SQL). Patching & Upgrades: Schedule and apply routine security patches and cumulative updates to database engines with minimal business disruption.

Skill Requirements

ust have Skills: Technical: 4+ years of dedicated experience in Database Administration in a large-scale enterprise environment. Strong hands-on experience managing Microsoft SQL Server (2014-2022) and/or Oracle databases. Proficiency in writing, analyzing, and tuning complex T-SQL or PL/SQL queries. Solid understanding of database high-availability (HA) concepts, such as SQL Server AlwaysOn Availability Groups, Log Shipping, or Oracle Data Guard. Familiarity with cloud-based database services (IaaS VMs and PaaS offerings like Azure SQL or Cloud SQL). Experience managing database storage, filegroups, table spaces, and capacity forecasting. Non-Technical ITSM Operations: Proven experience adhering to strict Incident, Change, and Problem Management workflows using ITSM tools like ServiceNow. SLA Compliance: Strong track record of meeting strict resolution targets and minimizing database downtime during critical business hours. Documentation: Ability to follow and update standard operating procedures (SOPs), runbooks, and build-guides for database deployments. Cross-Functional Collaboration: Ability to work closely with Wintel, Linux, and Storage teams to troubleshoot underlying OS or disk latency issues.

Other Requirements

Good to Have Skills: Experience with open-source and NoSQL databases (e.g., MongoDB, Cosmos DB, MySQL). Basic scripting skills (PowerShell or Python) for automating routine DBA tasks and health checks. Familiarity with database migration tools (e.g., Azure Database Migration Service). Soft Skills: Analytical Thinking: Methodical approach to diagnosing and resolving hidden performance bottlenecks. Proactive Monitoring: A mindset geared towards finding and fixing issues before they impact the end-user. Communication: Clear verbal and written communication skills to articulate database issues to non-DBA stakeholders. Certifications: DP-300 or Oracle Database Certification (OCA/OCP), AZ-900 or DP-900 Process: ITIL v4 Foundation. Overview Role – Transformation – Database L2 Experience Level – 4+ years Job Location – Bengaluru / Hyderabad Job Type – Full-Time Support type - 24x7 Operational Support & Project Engagements

 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.