Sr Administrator (Tools & Automation)
India
Apply now
Job Description
Sr Administrator (Tools & Automation)
Lucknow, Uttar Pradesh

Job Summary

Cluster : Monitoring Tool - Others, Event Monitoring, Computer Network Operations, Contact Center Operations, IT Support Monitoring, Job/Batch Scheduling No. Of Positions : 1 TP Hire : yes Skill : NA Job Role : SeniorAdministrator - Monitoring Tools, Event Monitoring Job Summary : We are looking for an experienced GCC Team Leader to manage 24x7 command center operations, ensuring proactive monitoring, incident management, and service continuity across IT infrastructure and applications. The role involves leading the monitoring team, driving operational excellence, and ensuring SLA adherence. Job Responsibilities : Lead and manage Global Command Center (GCC) / NOC operations in a 24/7 environment. Oversee real-time monitoring of infrastructure, applications, network, and security alerts. Act as the primary escalation point for Major Incidents (P1/P2). Drive incident management, including triage, prioritization, and resolution tracking. Conduct and facilitate Major Incident Management (MIM) / bridge calls / war rooms. Ensure adherence to SLA, KPI, and SLO targets. Coordinate with cross-functional teams (Infra, App, Security, Cloud) for issue resolution. Perform root cause analysis (RCA) and ensure preventive actions are implemented. Maintain and improve runbooks, SOPs, and escalation matrices. Monitor and optimize alert thresholds and event correlation to reduce noise. Ensure timely and accurate status communication to stakeholders and leadership. Drive shift planning, resource allocation, and team performance management. Support audits, compliance, and reporting requirements. Skill Requirement : Strong experience in GCC / NOC / Command Center operations Hands-on knowledge of: Monitoring tools (Dynatrace, SolarWinds, Zabbix, Nagios, etc.) ITSM tools (ServiceNow preferred) Incident & Problem Management (ITIL framework) Understanding of: Infrastructure (Servers, Network, Storage, Cloud) Application monitoring and performance management Basic security monitoring (SIEM alerts, endpoint alerts) Experience in: Alert management and event correlation SLA/KPI reporting and dashboarding Good to Have: Exposure to: Automation and orchestration tools (Ansible, PowerShell) Cloud platforms (Azure/AWS) DevOps and SRE practices Knowledge of: AIOps and predictive monitoring Capacity planning and trend analysis Other Requirement : Certifications (Preferred): ITIL Foundation / ITIL Intermediate Certified NOC / Operations certification (if applicable) Relevant Cloud or Monitoring certifications Soft Skills: Strong leadership and team management skills Excellent communication and stakeholder handling Ability to handle high-pressure incident scenarios Decision-making and problem-solving mindset Strong ownership and accountability Key Sourcing Information : NA Intervi

Key Responsibilities

Cluster : Monitoring Tool - Others, Event Monitoring, Computer Network Operations, Contact Center Operations, IT Support Monitoring, Job/Batch Scheduling No. Of Positions : 1 TP Hire : yes Skill : NA Job Role : SeniorAdministrator - Monitoring Tools, Event Monitoring Job Summary : We are looking for an experienced GCC Team Leader to manage 24x7 command center operations, ensuring proactive monitoring, incident management, and service continuity across IT infrastructure and applications. The role involves leading the monitoring team, driving operational excellence, and ensuring SLA adherence. Job Responsibilities : Lead and manage Global Command Center (GCC) / NOC operations in a 24/7 environment. Oversee real-time monitoring of infrastructure, applications, network, and security alerts. Act as the primary escalation point for Major Incidents (P1/P2). Drive incident management, including triage, prioritization, and resolution tracking. Conduct and facilitate Major Incident Management (MIM) / bridge calls / war rooms. Ensure adherence to SLA, KPI, and SLO targets. Coordinate with cross-functional teams (Infra, App, Security, Cloud) for issue resolution. Perform root cause analysis (RCA) and ensure preventive actions are implemented. Maintain and improve runbooks, SOPs, and escalation matrices. Monitor and optimize alert thresholds and event correlation to reduce noise. Ensure timely and accurate status communication to stakeholders and leadership. Drive shift planning, resource allocation, and team performance management. Support audits, compliance, and reporting requirements. Skill Requirement : Strong experience in GCC / NOC / Command Center operations Hands-on knowledge of: Monitoring tools (Dynatrace, SolarWinds, Zabbix, Nagios, etc.) ITSM tools (ServiceNow preferred) Incident & Problem Management (ITIL framework) Understanding of: Infrastructure (Servers, Network, Storage, Cloud) Application monitoring and performance management Basic security monitoring (SIEM alerts, endpoint alerts) Experience in: Alert management and event correlation SLA/KPI reporting and dashboarding Good to Have: Exposure to: Automation and orchestration tools (Ansible, PowerShell) Cloud platforms (Azure/AWS) DevOps and SRE practices Knowledge of: AIOps and predictive monitoring Capacity planning and trend analysis Other Requirement : Certifications (Preferred): ITIL Foundation / ITIL Intermediate Certified NOC / Operations certification (if applicable) Relevant Cloud or Monitoring certifications Soft Skills: Strong leadership and team management skills Excellent communication and stakeholder handling Ability to handle high-pressure incident scenarios Decision-making and problem-solving mindset Strong ownership and accountability Key Sourcing Information : NA Intervi

Skill Requirements

Cluster : Monitoring Tool - Others, Event Monitoring, Computer Network Operations, Contact Center Operations, IT Support Monitoring, Job/Batch Scheduling No. Of Positions : 1 TP Hire : yes Skill : NA Job Role : SeniorAdministrator - Monitoring Tools, Event Monitoring Job Summary : We are looking for an experienced GCC Team Leader to manage 24x7 command center operations, ensuring proactive monitoring, incident management, and service continuity across IT infrastructure and applications. The role involves leading the monitoring team, driving operational excellence, and ensuring SLA adherence. Job Responsibilities : Lead and manage Global Command Center (GCC) / NOC operations in a 24/7 environment. Oversee real-time monitoring of infrastructure, applications, network, and security alerts. Act as the primary escalation point for Major Incidents (P1/P2). Drive incident management, including triage, prioritization, and resolution tracking. Conduct and facilitate Major Incident Management (MIM) / bridge calls / war rooms. Ensure adherence to SLA, KPI, and SLO targets. Coordinate with cross-functional teams (Infra, App, Security, Cloud) for issue resolution. Perform root cause analysis (RCA) and ensure preventive actions are implemented. Maintain and improve runbooks, SOPs, and escalation matrices. Monitor and optimize alert thresholds and event correlation to reduce noise. Ensure timely and accurate status communication to stakeholders and leadership. Drive shift planning, resource allocation, and team performance management. Support audits, compliance, and reporting requirements. Skill Requirement : Strong experience in GCC / NOC / Command Center operations Hands-on knowledge of: Monitoring tools (Dynatrace, SolarWinds, Zabbix, Nagios, etc.) ITSM tools (ServiceNow preferred) Incident & Problem Management (ITIL framework) Understanding of: Infrastructure (Servers, Network, Storage, Cloud) Application monitoring and performance management Basic security monitoring (SIEM alerts, endpoint alerts) Experience in: Alert management and event correlation SLA/KPI reporting and dashboarding Good to Have: Exposure to: Automation and orchestration tools (Ansible, PowerShell) Cloud platforms (Azure/AWS) DevOps and SRE practices Knowledge of: AIOps and predictive monitoring Capacity planning and trend analysis Other Requirement : Certifications (Preferred): ITIL Foundation / ITIL Intermediate Certified NOC / Operations certification (if applicable) Relevant Cloud or Monitoring certifications Soft Skills: Strong leadership and team management skills Excellent communication and stakeholder handling Ability to handle high-pressure incident scenarios Decision-making and problem-solving mindset Strong ownership and accountability Key Sourcing Information : NA Intervi

Other Requirements

Cluster : Monitoring Tool - Others, Event Monitoring, Computer Network Operations, Contact Center Operations, IT Support Monitoring, Job/Batch Scheduling No. Of Positions : 1 TP Hire : yes Skill : NA Job Role : SeniorAdministrator - Monitoring Tools, Event Monitoring Job Summary : We are looking for an experienced GCC Team Leader to manage 24x7 command center operations, ensuring proactive monitoring, incident management, and service continuity across IT infrastructure and applications. The role involves leading the monitoring team, driving operational excellence, and ensuring SLA adherence. Job Responsibilities : Lead and manage Global Command Center (GCC) / NOC operations in a 24/7 environment. Oversee real-time monitoring of infrastructure, applications, network, and security alerts. Act as the primary escalation point for Major Incidents (P1/P2). Drive incident management, including triage, prioritization, and resolution tracking. Conduct and facilitate Major Incident Management (MIM) / bridge calls / war rooms. Ensure adherence to SLA, KPI, and SLO targets. Coordinate with cross-functional teams (Infra, App, Security, Cloud) for issue resolution. Perform root cause analysis (RCA) and ensure preventive actions are implemented. Maintain and improve runbooks, SOPs, and escalation matrices. Monitor and optimize alert thresholds and event correlation to reduce noise. Ensure timely and accurate status communication to stakeholders and leadership. Drive shift planning, resource allocation, and team performance management. Support audits, compliance, and reporting requirements. Skill Requirement : Strong experience in GCC / NOC / Command Center operations Hands-on knowledge of: Monitoring tools (Dynatrace, SolarWinds, Zabbix, Nagios, etc.) ITSM tools (ServiceNow preferred) Incident & Problem Management (ITIL framework) Understanding of: Infrastructure (Servers, Network, Storage, Cloud) Application monitoring and performance management Basic security monitoring (SIEM alerts, endpoint alerts) Experience in: Alert management and event correlation SLA/KPI reporting and dashboarding Good to Have: Exposure to: Automation and orchestration tools (Ansible, PowerShell) Cloud platforms (Azure/AWS) DevOps and SRE practices Knowledge of: AIOps and predictive monitoring Capacity planning and trend analysis Other Requirement : Certifications (Preferred): ITIL Foundation / ITIL Intermediate Certified NOC / Operations certification (if applicable) Relevant Cloud or Monitoring certifications Soft Skills: Strong leadership and team management skills Excellent communication and stakeholder handling Ability to handle high-pressure incident scenarios Decision-making and problem-solving mindset Strong ownership and accountability Key Sourcing Information : NA Intervi
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.