Sr Analyst
India
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Job Description
Sr Analyst
Chennai, Tamil Nadu

Job Summary

Job Description : Primary: • Provide remote desktop support to clients, troubleshooting and resolving technical issues with Chat Support \\\\r\\\\nSecondary: • Knowledge of network protocols and troubleshooting

Key Responsibilities

Job Responsibilities : • Provide remote desktop support to clients, troubleshooting and resolving technical issues.\r\n• Assist clients with software installations, configurations, and updates.\r\n• Monitor and maintain client systems to ensure optimal performance.\r\n• Collaborate with other IT professionals to resolve complex technical problems.\r\n• Document and track support requests, ensuring timely resolution.\r\n• Provide excellent customer service and maintain a high level of client satisfaction.\r\n

Skill Requirements

Skill Requirement : • Proven experience in remote desktop support or a similar role.\r\n• Strong knowledge of Windows and Mac operating systems.\r\n• Familiarity with remote desktop tools and software.\r\n• Excellent problem-solving and communication skills.\r\n• Ability to work independently and as part of a team.\r\n• Strong attention to detail and organizational skills.\r\n

Other Requirements

Other Requirement : • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.\r\n• Experience with RCC (Remote Control Center) support.\r\n• Knowledge of network protocols and troubleshooting.\r\n

Job Summary : Provide remote desktop support to clients, troubleshooting and resolving technical issues with Chat support 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.