Sr Analyst
India
Apply now
Job Description
Sr Analyst
Others, Delhi

Job Summary

To independently troubleshoot/resolve assigned tickets and provide L1 remote desktop support in adherence to agreed SLA and quality standards of the company.

Job Description – BeyondTrust EPM L2 Engineer | AbbVie\r\n1. Provide L2 operational support for BeyondTrust Endpoint Privileged Management across Windows, macOS, and Linux endpoints.\r\n2. Design, configure, and maintain EPM policies, application control rules, and privilege elevation workflows.\r\n3. Troubleshoot complex EPM issues related to agent health, policy conflicts, and application failures.\r\n4. Handle incident, service request, and problem management, including root cause analysis and permanent fixes.\r\n5. Support application and endpoint onboarding ensuring adherence to AbbVie security standards and SOPs.\r\n6. Monitor endpoint privilege activity and generate audit, compliance, and operational reports.\r\n7. Collaborate with AbbVie PAM engineering and security teams on enhancements, upgrades, and patching activities.\r\n8. Ensure enforcement of Least Privilege, Zero Trust, and Zero Standing Privilege (ZSP) principles.\r\n9. Participate in knowledge transition, documentation, and continuous service improvement initiatives.\r\n10. Follow ITIL processes and support governance, audits, and regulatory compliance requirements.\r\n________________________________________\r\nRequired Skills – L2\r\n• Strong hands-on experience with BeyondTrust Endpoint Privilege Management (EPM)\r\n• Expertise in policy creation, application control, and privilege elevation\r\n• Deep understanding of Windows internals, macOS, and Linux privilege models\r\n• Experience with PowerShell, Bash, or scripting for troubleshooting and automation\r\n• Knowledge of Zero Trust, Least Privilege, and endpoint security best practices\r\n• Experience with ITIL-based support, incident/problem management\r\n• Ability to analyze logs, perform RCA, and implement preventive controls\r\n________________________________________\r\nExperience\r\n• 4–6 years in PAM / Endpoint Security role\r\n• 2+ years of hands-on BeyondTrust EPM L2 support\r\n• Experience supporting large enterprise environments in regulated industries (pharma preferred)\r\n• Prior exposure to audit, compliance, and security governance is a plus\r\n\r\n

Key Responsibilities

1. To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time.
2. To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
3. To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases.
4. To maintain high login Efficiency (Availability) for customers.
5. To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be.
6. Work on value adding activities such Knowledge base update & self development.

 

Job Description – BeyondTrust EPM L2 Engineer | AbbVie\r\n1. Provide L2 operational support for BeyondTrust Endpoint Privileged Management across Windows, macOS, and Linux endpoints.\r\n2. Design, configure, and maintain EPM policies, application control rules, and privilege elevation workflows.\r\n3. Troubleshoot complex EPM issues related to agent health, policy conflicts, and application failures.\r\n4. Handle incident, service request, and problem management, including root cause analysis and permanent fixes.\r\n5. Support application and endpoint onboarding ensuring adherence to AbbVie security standards and SOPs.\r\n6. Monitor endpoint privilege activity and generate audit, compliance, and operational reports.\r\n7. Collaborate with AbbVie PAM engineering and security teams on enhancements, upgrades, and patching activities.\r\n8. Ensure enforcement of Least Privilege, Zero Trust, and Zero Standing Privilege (ZSP) principles.\r\n9. Participate in knowledge transition, documentation, and continuous service improvement initiatives.\r\n10. Follow ITIL processes and support governance, audits, and regulatory compliance requirements.\r\n________________________________________\r\nRequired Skills – L2\r\n• Strong hands-on experience with BeyondTrust Endpoint Privilege Management (EPM)\r\n• Expertise in policy creation, application control, and privilege elevation\r\n• Deep understanding of Windows internals, macOS, and Linux privilege models\r\n• Experience with PowerShell, Bash, or scripting for troubleshooting and automation\r\n• Knowledge of Zero Trust, Least Privilege, and endpoint security best practices\r\n• Experience with ITIL-based support, incident/problem management\r\n• Ability to analyze logs, perform RCA, and implement preventive controls\r\n________________________________________\r\nExperience\r\n• 4–6 years in PAM / Endpoint Security role\r\n• 2+ years of hands-on BeyondTrust EPM L2 support\r\n• Experience supporting large enterprise environments in regulated industries (pharma preferred)\r\n• Prior exposure to audit, compliance, and security governance is a plus

Skill Requirements

 Job Description – BeyondTrust EPM L2 Engineer | AbbVie\r\n1. Provide L2 operational support for BeyondTrust Endpoint Privileged Management across Windows, macOS, and Linux endpoints.\r\n2. Design, configure, and maintain EPM policies, application control rules, and privilege elevation workflows.\r\n3. Troubleshoot complex EPM issues related to agent health, policy conflicts, and application failures.\r\n4. Handle incident, service request, and problem management, including root cause analysis and permanent fixes.\r\n5. Support application and endpoint onboarding ensuring adherence to AbbVie security standards and SOPs.\r\n6. Monitor endpoint privilege activity and generate audit, compliance, and operational reports.\r\n7. Collaborate with AbbVie PAM engineering and security teams on enhancements, upgrades, and patching activities.\r\n8. Ensure enforcement of Least Privilege, Zero Trust, and Zero Standing Privilege (ZSP) principles.\r\n9. Participate in knowledge transition, documentation, and continuous service improvement initiatives.\r\n10. Follow ITIL processes and support governance, audits, and regulatory compliance requirements.\r\n________________________________________\r\nRequired Skills – L2\r\n• Strong hands-on experience with BeyondTrust Endpoint Privilege Management (EPM)\r\n• Expertise in policy creation, application control, and privilege elevation\r\n• Deep understanding of Windows internals, macOS, and Linux privilege models\r\n• Experience with PowerShell, Bash, or scripting for troubleshooting and automation\r\n• Knowledge of Zero Trust, Least Privilege, and endpoint security best practices\r\n• Experience with ITIL-based support, incident/problem management\r\n• Ability to analyze logs, perform RCA, and implement preventive controls\r\n________________________________________\r\nExperience\r\n• 4–6 years in PAM / Endpoint Security role\r\n• 2+ years of hands-on BeyondTrust EPM L2 support\r\n• Experience supporting large enterprise environments in regulated industries (pharma preferred)\r\n• Prior exposure to audit, compliance, and security governance is a plus

Other Requirements

 Use this as Domain / Subdomain \\\\r\\\\nDomain : Priveleged Account Management Operations\\\\r\\\\nSub Domain : Beyond Trust Privileged Remote Access
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.