Job Summary
We are looking for a proactive and customer-focused Service Desk Executive to handle real-time chat support for our clients. The ideal candidate will be responsible for resolving technical issues, answering queries, and ensuring a seamless customer experience through live chat interactions. Key Responsibilities: • Provide first-level technical support via chat to end-users. • Troubleshoot hardware, software, and network-related issues. • Log and track service requests using the ticketing system. • Escalate unresolved issues to appropriate teams. • Maintain a high level of customer satisfaction through timely and effective communication. • Follow standard operating procedures and service desk protocols. • Document solutions and contribute to the knowledge base. Qualifications & Skills: Education: • Graduate in any discipline (preferably in IT or Computer Science). Experience: • 0–2 years of experience in IT support or customer service (chat process preferred). Skills: • Excellent written communication skills. • Basic understanding of computer systems, networks, and troubleshooting. Classification: Internal • Ability to multitask and manage multiple chat sessions. • Strong problem-solving and analytical skills. • Familiarity with ticketing tools (e.g., ServiceNow, Zendesk) is a plus. Work Location: Lucknow Employment Type: Full-time
Key Responsibilities
We are looking for a proactive and customer-focused Service Desk Executive to handle real-time chat support for our clients. The ideal candidate will be responsible for resolving technical issues, answering queries, and ensuring a seamless customer experience through live chat interactions. Key Responsibilities: • Provide first-level technical support via chat to end-users. • Troubleshoot hardware, software, and network-related issues. • Log and track service requests using the ticketing system. • Escalate unresolved issues to appropriate teams. • Maintain a high level of customer satisfaction through timely and effective communication. • Follow standard operating procedures and service desk protocols. • Document solutions and contribute to the knowledge base. Qualifications & Skills: Education: • Graduate in any discipline (preferably in IT or Computer Science). Experience: • 0–2 years of experience in IT support or customer service (chat process preferred). Skills: • Excellent written communication skills. • Basic understanding of computer systems, networks, and troubleshooting. Classification: Internal • Ability to multitask and manage multiple chat sessions. • Strong problem-solving and analytical skills. • Familiarity with ticketing tools (e.g., ServiceNow, Zendesk) is a plus. Work Location: Lucknow Employment Type: Full-time