Sr Analyst
India
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Job Description
Sr Analyst
Mumbai, Maharashtra

Job Summary

• Address user tickets regarding hardware, software and networking • Walk customers through installing applications and computer peripherals • Ask targeted questions to diagnose problems • Guide users with simple, step-by-step instructions • Test alternative pathways until the issue is resolved • Configure and provision Mobile device and Laptops. • Configure and provision BYOD devices. • Ensure BYOD and Mobile device configuration request are completed on priority. • Provide priority support to VIP user requests. • Install operating system and applications on new and replacement systems • Record assets in CMDB and SharePoint and maintain proper asset registry • Replace Hardware components as per requirement • Customize desktop applications to meet user needs • Record technical issues and solutions in ticket logs • Direct unresolved issues to the next level of support personnel • Follow up with clients to ensure their systems are functional • Help create technical documentation and manuals

Desktop Support Services – Job Description Weekdays support with ad-hoc weekend support if needed.• Address user tickets regarding hardware, software and networking• Walk customers through installing applications and computer peripherals• Ask targeted questions to diagnose problems• Guide users with simple, step-by-step instructions• Test alternative pathways until the issue is resolved• Configure and provision Mobile device and Laptops.• Configure and provision BYOD devices.• Ensure BYOD and Mobile device configuration request are completed on priority.• Provide priority support to VIP user requests.• Install operating system and applications on new and replacement systems• Record assets in CMDB and SharePoint and maintain proper asset registry• Replace Hardware components as per requirement• Customize desktop applications to meet user needs• Record technical issues and solutions in ticket logs• Direct unresolved issues to the next level of support personnel• Follow up with clients to ensure their systems are functional• Help create technical documentation and manuals Infrastructure Management Services End user computing Service • Desktop, Laptop end to end support  • Printer-Peripheral Support  • Mobile device Support  • Email ,Internet, Business Application assistance Patch Management • Windows client side patch update  • Troubleshooting &resolution;Application L1 Support • Incident Classification and routing to proper resolver group  • First Level Support based on SOP’s on Business Applications Service level management • Service Level Administration• Dashboard  • Reporting  Asset Management • IMAC Request Management  • Asset Audit & Compliance  • Asset Reconciliation with Finance Asset register • Asset lifecycle Management 

Key Responsibilities

Infrastructure Management Services End user computing Service • Desktop, Laptop end to end support • Printer-Peripheral Support • Mobile device Support • Email ,Internet, Business Application assistance Patch Management • Windows client side patch update • Troubleshooting &resolution;\nApplication L1 Support • Incident Classification and routing to proper resolver group • First Level Support based on SOP’s on Business Applications Service level management • Service Level Administration • Dashboard • Reporting Asset Management • IMAC Request Management • Asset Audit & Compliance • Asset Reconciliation with Finance Asset register • Asset lifecycle Management

Skill Requirements

Desktop Support Services

Other Requirements

Desktop Support Services – Job Description Weekdays support with ad-hoc weekend support if needed. • Address user tickets regarding hardware, software and networking • Walk customers through installing applications and computer peripherals • Ask targeted questions to diagnose problems • Guide users with simple, step-by-step instructions • Test alternative pathways until the issue is resolved • Configure and provision Mobile device and Laptops. • Configure and provision BYOD devices. • Ensure BYOD and Mobile device configuration request are completed on priority. • Provide priority support to VIP user requests. • Install operating system and applications on new and replacement systems • Record assets in CMDB and SharePoint and maintain proper asset registry • Replace Hardware components as per requirement • Customize desktop applications to meet user needs • Record technical issues and solutions in ticket logs • Direct unresolved issues to the next level of support personnel • Follow up with clients to ensure their systems are functional • Help create technical documentation and manuals Infrastructure Management Services End user computing Service • Desktop, Laptop end to end support • Printer-Peripheral Support • Mobile device Support • Email ,Internet, Business Application assistance Patch Management • Windows client side patch update • Troubleshooting &resolution;\nApplication L1 Support • Incident Classification and routing to proper resolver group • First Level Support based on SOP’s on Business Applications Service level management • Service Level Administration • Dashboard • Reporting Asset Management • IMAC Request Management • Asset Audit & Compliance • Asset Reconciliation with Finance Asset register • Asset lifecycle Management
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.