Job Summary
Job Summary : Role Overview The Palo Alto Network Administrator is responsible for managing, configuring, and supporting Palo Alto firewall infrastructure to ensure secure, reliable, and high-performing network operations. The role involves day-to-day administration, troubleshooting, policy management, and ensuring compliance with security standards. This role aligns closely with responsibilities described in JD CFS and internal firewall support roles. [JD CFS | Word] Key Responsibilities 1. Firewall Administration & Security Management Configure, manage, and maintain Palo Alto firewalls across enterprise environments Implement and manage firewall rules, NAT policies, and security policies Ensure adherence to organizational security standards and best practices Manage firewall lifecycle activities (deployment, upgrades, patching, decommissioning) [MOSA_Onsit...escription | PDF] 2. Monitoring & Performance Management Monitor firewall health, logs, traffic patterns, and threat alerts Perform performance tuning and capacity planning for network infrastructure Proactively identify anomalies, vulnerabilities, and risks Maintain logs and support reporting for compliance and audits [JD CFS | Word] 3. Incident Management & Troubleshooting Investigate and resolve firewall/network-related issues Provide L2/L3 support for incident response and service requests Perform root cause analysis (RCA) for recurring issues Work within SLA timelines and escalate complex issues when required [We are loo...ortigate, | Viva Engage] 4. Configuration & Change Management Implement changes via standard change management processes Configure VPNs (site-to-site & remote access), routing, and NAT policies Perform regular configuration backups and updates Maintain version control and documentation for audit readiness [We are loo...ortigate, | Viva Engage] 5. Network & Infrastructure Support Support overall network operations including VLANs, IP management, DNS/DHCP when required Ensure secure connectivity with third-party and remote locations Collaborate with network, server, cloud, and security teams for integrated solutions [We are loo...ortigate, | Viva Engage] 6. Documentation & Compliance Maintain network diagrams, firewall rules documentation, and SOPs Ensure audit compliance (ISO, internal audits, customer audits like BASF) Prepare reports on firewall performance, incidents, and security posture [JD CFS | Word] Required Skills & Expertise Technical Skills Strong hands-on experience with Palo Alto Networks Firewalls (PAN-OS) Knowledge of: Network security concepts (ACLs, NAT, VPN, IDS/IPS) Routing & switching (TCP/IP, VLANs, BGP/OSPF basics) Firewall policy management and threat prevention Experience with: Log monitoring tools and SIEM integration Firewall upgrades, patches, and troubleshooting Soft Skills Strong problem-solving and analytical capability Excellent communication and stakeholder management Ability to work in 24x7 support environments Documentation and audit readiness mindset Preferred Certifications Palo Alto Certifications (PCNSA / PCNSE) CCNA / CCNP (Security or Routing & Switching) ITIL Foundation (for ITSM environments) Experience Requirements Typically 3–8+ years in network security / firewall administration Experience in enterprise or managed services environments Typical Tools & Environment Palo Alto Panorama (centralized management) ServiceNow (incident/change management) Monitoring tools (SolarWinds, Splunk, etc.) Enterprise environments with large-scale firewall deploymentsRole Overview The Palo Alto Network Administrator is responsible for managing, configuring, and supporting Palo Alto firewall infrastructure to ensure secure, reliable, and high-performing network operations. The role involves day-to-day administration, tr
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