Sr Analyst
Brazil
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Job Description
Sr Analyst
Others, São Paulo

Job Summary

Job Summary : Services Desk Support- Lead

Job Description : Primary: • Excellent problem-solving and troubleshooting skills.\\\\r\\\\n• Effective communication and customer service skills.\\\\r\\\\n

Key Responsibilities

Job Responsibilities : • Technical Support: Provide first-line support to employees experiencing technical issues with their computer systems, hardware, software, and other office equipment. • Troubleshooting: Diagnose and resolve technical issues, including software and hardware problems, network connectivity issues, and other IT-related concerns. • Customer Service: Maintain a high level of customer service by effectively communicating with employees and ensuring their technical problems are resolved promptly. • Documentation: Create and maintain documentation for common technical issues and solutions for future reference. • System Maintenance: Perform routine maintenance on computer systems and office equipment to prevent potential issues and ensure optimal performance. • Training: Provide training and assistance to employees on the use of computer systems, software applications, and other office technology. • Escalation: Escalate complex issues to higher-level technical support or IT management as required.

Skill Requirements

Skill Requirement : • Excellent problem-solving and troubleshooting skills. • Effective communication and customer service skills.

Other Requirements

Other Requirement : • Ability to work independently and as part of a team. • Proficiency in documenting technical issues and solutions.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.