Sr Analyst
India
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Job Description
Sr Analyst
Lucknow, Uttar Pradesh

Job Summary

We are looking for a proactive and customer-focused Service Desk Executive to handle real-time chat support for our clients. The ideal candidate will be responsible for resolving technical issues, answering queries, and ensuring a seamless customer experience through live chat interactions. Key Responsibilities: • Provide first-level technical support via chat to end-users. • Troubleshoot hardware, software, and network-related issues. • Log and track service requests using the ticketing system. • Escalate unresolved issues to appropriate teams. • Maintain a high level of customer satisfaction through timely and effective communication. • Follow standard operating procedures and service desk protocols. • Document solutions and contribute to the knowledge base. Qualifications & Skills: Education: • Graduate in any discipline (preferably in IT or Computer Science). Experience: • 0–2 years of experience in IT support or customer service (chat process preferred). Skills: • Excellent written communication skills. • Basic understanding of computer systems, networks, and troubleshooting. Classification: Internal • Ability to multitask and manage multiple chat sessions. • Strong problem-solving and analytical skills. • Familiarity with ticketing tools (e.g., ServiceNow, Zendesk) is a plus. Work Location: Lucknow Employment Type: Full-time Classification: Internal Job Title: Service Desk Executive Job Summary: We are looking for a proactive and customer-focused Service Desk Executive to handle real-time chat support for our clients. The ideal candidate will be responsible for resolving technical issues, answering queries, and ensuring a seamless customer experience through live chat interactions. Key Responsibilities: • Provide first-level technical support via chat to end-users. • Troubleshoot hardware, software, and network-related issues. • Log and track service requests using the ticketing system. • Escalate unresolved issues to appropriate teams. • Maintain a high level of customer satisfaction through timely and effective communication. • Follow standard operating procedures and service desk protocols. • Document solutions and contribute to the knowledge base. Qualifications & Skills: Education: • Graduate in any discipline (preferably in IT or Computer Science). Experience: • 0–2 years of experience in IT support or customer service (chat process preferred). Skills: • Excellent written communication skills. • Basic understanding of computer systems, networks, and troubleshooting. Classification: Internal • Ability to multitask and manage multiple chat sessions. • Strong problem-solving and analytical skills. • Familiarity with ticketing tools (e.g., ServiceNow, Zendesk) is a plus. Work Location: Lucknow Employment Type: Full-time

Key Responsibilities

We are looking for a proactive and customer-focused Service Desk Executive to handle real-time chat support for our clients. The ideal candidate will be responsible for resolving technical issues, answering queries, and ensuring a seamless customer experience through live chat interactions. Key Responsibilities: • Provide first-level technical support via chat to end-users. • Troubleshoot hardware, software, and network-related issues. • Log and track service requests using the ticketing system. • Escalate unresolved issues to appropriate teams. • Maintain a high level of customer satisfaction through timely and effective communication. • Follow standard operating procedures and service desk protocols. • Document solutions and contribute to the knowledge base. Qualifications & Skills: Education: • Graduate in any discipline (preferably in IT or Computer Science). Experience: • 0–2 years of experience in IT support or customer service (chat process preferred). Skills: • Excellent written communication skills. • Basic understanding of computer systems, networks, and troubleshooting. Classification: Internal • Ability to multitask and manage multiple chat sessions. • Strong problem-solving and analytical skills. • Familiarity with ticketing tools (e.g., ServiceNow, Zendesk) is a plus. Work Location: Lucknow Employment Type: Full-time Classification: Internal Job Title: Service Desk Executive Job Summary: We are looking for a proactive and customer-focused Service Desk Executive to handle real-time chat support for our clients. The ideal candidate will be responsible for resolving technical issues, answering queries, and ensuring a seamless customer experience through live chat interactions. Key Responsibilities: • Provide first-level technical support via chat to end-users. • Troubleshoot hardware, software, and network-related issues. • Log and track service requests using the ticketing system. • Escalate unresolved issues to appropriate teams. • Maintain a high level of customer satisfaction through timely and effective communication. • Follow standard operating procedures and service desk protocols. • Document solutions and contribute to the knowledge base. Qualifications & Skills: Education: • Graduate in any discipline (preferably in IT or Computer Science). Experience: • 0–2 years of experience in IT support or customer service (chat process preferred). Skills: • Excellent written communication skills. • Basic understanding of computer systems, networks, and troubleshooting. Classification: Internal • Ability to multitask and manage multiple chat sessions. • Strong problem-solving and analytical skills. • Familiarity with ticketing tools (e.g., ServiceNow, Zendesk) is a plus. Work Location: Lucknow Employment Type: Full-time

Skill Requirements

We are looking for a proactive and customer-focused Service Desk Executive to handle real-time chat support for our clients. The ideal candidate will be responsible for resolving technical issues, answering queries, and ensuring a seamless customer experience through live chat interactions. Key Responsibilities: • Provide first-level technical support via chat to end-users. • Troubleshoot hardware, software, and network-related issues. • Log and track service requests using the ticketing system. • Escalate unresolved issues to appropriate teams. • Maintain a high level of customer satisfaction through timely and effective communication. • Follow standard operating procedures and service desk protocols. • Document solutions and contribute to the knowledge base. Qualifications & Skills: Education: • Graduate in any discipline (preferably in IT or Computer Science). Experience: • 0–2 years of experience in IT support or customer service (chat process preferred). Skills: • Excellent written communication skills. • Basic understanding of computer systems, networks, and troubleshooting. Classification: Internal • Ability to multitask and manage multiple chat sessions. • Strong problem-solving and analytical skills. • Familiarity with ticketing tools (e.g., ServiceNow, Zendesk) is a plus. Work Location: Lucknow Employment Type: Full-time Classification: Internal Job Title: Service Desk Executive Job Summary: We are looking for a proactive and customer-focused Service Desk Executive to handle real-time chat support for our clients. The ideal candidate will be responsible for resolving technical issues, answering queries, and ensuring a seamless customer experience through live chat interactions. Key Responsibilities: • Provide first-level technical support via chat to end-users. • Troubleshoot hardware, software, and network-related issues. • Log and track service requests using the ticketing system. • Escalate unresolved issues to appropriate teams. • Maintain a high level of customer satisfaction through timely and effective communication. • Follow standard operating procedures and service desk protocols. • Document solutions and contribute to the knowledge base. Qualifications & Skills: Education: • Graduate in any discipline (preferably in IT or Computer Science). Experience: • 0–2 years of experience in IT support or customer service (chat process preferred). Skills: • Excellent written communication skills. • Basic understanding of computer systems, networks, and troubleshooting. Classification: Internal • Ability to multitask and manage multiple chat sessions. • Strong problem-solving and analytical skills. • Familiarity with ticketing tools (e.g., ServiceNow, Zendesk) is a plus. Work Location: Lucknow Employment Type: Full-time

Other Requirements

We are looking for a proactive and customer-focused Service Desk Executive to handle real-time chat support for our clients. The ideal candidate will be responsible for resolving technical issues, answering queries, and ensuring a seamless customer experience through live chat interactions. Key Responsibilities: • Provide first-level technical support via chat to end-users. • Troubleshoot hardware, software, and network-related issues. • Log and track service requests using the ticketing system. • Escalate unresolved issues to appropriate teams. • Maintain a high level of customer satisfaction through timely and effective communication. • Follow standard operating procedures and service desk protocols. • Document solutions and contribute to the knowledge base. Qualifications & Skills: Education: • Graduate in any discipline (preferably in IT or Computer Science). Experience: • 0–2 years of experience in IT support or customer service (chat process preferred). Skills: • Excellent written communication skills. • Basic understanding of computer systems, networks, and troubleshooting. Classification: Internal • Ability to multitask and manage multiple chat sessions. • Strong problem-solving and analytical skills. • Familiarity with ticketing tools (e.g., ServiceNow, Zendesk) is a plus. Work Location: Lucknow Employment Type: Full-time Classification: Internal Job Title: Service Desk Executive Job Summary: We are looking for a proactive and customer-focused Service Desk Executive to handle real-time chat support for our clients. The ideal candidate will be responsible for resolving technical issues, answering queries, and ensuring a seamless customer experience through live chat interactions. Key Responsibilities: • Provide first-level technical support via chat to end-users. • Troubleshoot hardware, software, and network-related issues. • Log and track service requests using the ticketing system. • Escalate unresolved issues to appropriate teams. • Maintain a high level of customer satisfaction through timely and effective communication. • Follow standard operating procedures and service desk protocols. • Document solutions and contribute to the knowledge base. Qualifications & Skills: Education: • Graduate in any discipline (preferably in IT or Computer Science). Experience: • 0–2 years of experience in IT support or customer service (chat process preferred). Skills: • Excellent written communication skills. • Basic understanding of computer systems, networks, and troubleshooting. Classification: Internal • Ability to multitask and manage multiple chat sessions. • Strong problem-solving and analytical skills. • Familiarity with ticketing tools (e.g., ServiceNow, Zendesk) is a plus. Work Location: Lucknow Employment Type: Full-time
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.