Job Summary
Key Responsibilitiesrn• Azure Infrastructure Management: Deploy, configure, and manage Azure resources such as Virtual Machines, Storage Accounts, Virtual Networks, Network Security Groups (NSGs),and other core services.rn• Identify and implement Automation possibility rn• Focus on deep Cloud technical analysis, root cause analysis, design solutions, and resolve escalated issues rn• Wintel Server Administration: Administer and support Windows Server operating systems (2012, 2016, 2019, 2022,2025), Group Policy management.rn• Serve as the technical escalation point for L2 engineers; perform RCA for critical high-severity incidents to drive permanent fixes.rn• Troubleshooting & Problem Resolution: Diagnose and resolve complex issues related to Azure services, Windows servers, virtualization platforms (VMware)rn• Monitoring & Performance Management: Monitor system performance and capacity, ensuring optimal health and availability of both Azure and Wintel environments.rn• Security & Compliance: Implement and manage security policies, configurations, and best practices for both cloud and on-premises systems, including antivirus, firewalls, patching & Vulnerabilityrn• Backup & Disaster Recovery: Implement, manage, and test backup and disaster recovery solutions for both Azure and Wintel environments.rn• Automation & Scripting: Utilize scripting languages like PowerShell and Azure CLI to automate routine administrative tasks and deployments.rn• Documentation: Create and maintain technical documentation, procedures, and configuration records. rnrnGood to have skillsrn• Vmware/VSANrn• Working knowledge of ITIL processes.rn• Experience in migrating resources to Azure from various platforms.
Key Responsibilities
2. To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
3. To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases.
4. To maintain high login Efficiency (Availability) for customers.
5. To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be.
6. Work on value adding activities such Knowledge base update & self development.