Job Summary

 Telecom Expense Management (TEMS) is for managing telecom billing, expenses, inventory, and vendor coordination. The role focuses on providing Level 1 support, ensuring billing accuracy, optimizing telecom costs, and maintaining smooth operations across wireline and wireless telecom services in a global environment

Key Responsibilities

Manage the end-to-end Telecom Expense Management lifecycle, including invoice validation, processing, and dispute resolution • Work closely with mobile and telecom service providers for billing queries, plan management, and service requests • Monitor and manage fixed-line voice, data, and wireless telecom expenses • Provide L1 support to users for: o Mobile device Ordering, Upgrades & Returns. o Call usage, data usage, and billing issues o Service plans and Value-Added Services (VAS) o Coverage and connectivity issues • Track, log, and monitor tickets related to erroneous invoices, EDI files, and ensure timely closure • Perform invoice analysis to: o Identify billing discrepancies and errors o Investigate past dues and resolve with vendors o Analyze misapplied payments and reconcile disputes • Coordinate with vendors to resolve overbilling, payment discrepancies, and disputes • Follow up with vendors for missing invoices and ensure timely receipt • Manage procurement processes, including: o Purchase Orders (PO) o Telecom hardware and inventory procurement • Handle RMA (Return Merchandise Authorization) processes such as device replacement (phones, damaged equipment, etc.) • Perform telecom cost optimization across wireline and wireless services • Generate and maintain reports and dashboards for: o Billing analysis o Contract tracking o Data and voice usage • Use and manage telco portals efficiently for operations and reporting

Skill Requirements

4–6+ years of experience in Telecom Expense Management (TEMS) • Strong understanding of: o Invoice processing and billing lifecycle o Inventory and procurement management o Vendor and dispute management • Hands-on experience with TEMS platforms (e.g., Calero, Tangoe etc.) • Experience in managing large telecom environments (5000+ users/devices preferred) • Good knowledge of telecom billing systems and EDI processes • Strong analytical, troubleshooting, and problem-solving skills

Other Requirements

 Telecom Expense Management Platforms (Calero, Tangoe, etc.) • Telecom technologies and terminologies: o DID, Toll-Free, SIP, PSTN, ISDN o Ethernet handoff, MPLS, Last mile connectivity o T1/E1, CAS, FXS, FXO, Porting • Billing & operations: o Voice/Data services o Managed services o Invoice management and dispute resolution • Understanding of service provider connectivity and telecom infrastructure • Power BI for reporting, data analysis, and dashboard creation.