Job Summary

Mandatory: 5+ years of experience with " As a Qualys Guard Engineer, you will be responsible for the management, configuration, and maintenance of Qualys Guard vulnerability management and security compliance solutions. You will work closely with information security teams to ensure the organization's IT environment remains secure by identifying and mitigating vulnerabilities.**Key Responsibilities:**1. **Vulnerability Scanning:** Conduct regular vulnerability scans on network devices, servers, applications, and other assets to identify security vulnerabilities.2. **Threat Assessment:** Analyze scan results and prioritize vulnerabilities based on their severity and potential impact on the organization.3. **Security Reporting:** Generate and provide regular reports on vulnerability and compliance status to stakeholders, including management and auditors.4. **Incident Response:** Assist in incident response activities by providing insights into vulnerabilities and potential attack vectors.5. **Continuous Improvement:** Stay updated with the latest security threats, vulnerabilities, and industry best practices to continually enhance the effectiveness of the Qualys Guard platform.6. **Documentation:** Maintain documentation related to Qualys Guard configurations, procedures, and best practices.7. **Training and Knowledge Sharing:** Provide training and knowledge sharing sessions to IT and security teams to enhance their understanding of Qualys Guard and vulnerability management processes.Experience with Qualys platform modules (VMDR, PC, WAS, CS, etc.).

Key Responsibilities

1. To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time.
2. To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
3. To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases.
4. To maintain high login Efficiency (Availability) for customers.
5. To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be.
6. Work on value adding activities such Knowledge base update & self development.

Skill Requirements

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Other Requirements

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