Sr Analyst
India
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Job Description
Sr Analyst
Noida, Uttar Pradesh

Job Summary

We are seeking a highly motivated and customer-focused Service Desk Engineer to provide Level 1/Level 2 IT support services in a 24x7 operational environment. The candidate will be responsible for incident resolution, service request fulfillment, troubleshooting end-user issues, supporting collaboration platforms, and ensuring high service availability across global locations. 

 

Key Responsibilities

  • Provide first-line and second-line technical support to end users. 

  • Handle incidents, service requests, and escalations as per defined SLAs. 

  • Monitor, troubleshoot, and resolve hardware, software, and network-related issues. 

  • Support major incident management activities and critical issue resolution. 

  • Maintain accurate documentation of incidents, troubleshooting steps, and resolutions. 

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.