Job Summary
Job Summary : Responsibilities Serve as the first point of contact for customers seeking technical assistance over phone/chat/web Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Excellent communication skills Degree/Diploma Computer Science or relevant field
Job Description : Responsibilities\\\\r\\\\nServe as the first point of contact for customers seeking technical assistance over phone/chat/web\\\\r\\\\nPerform remote troubleshooting through diagnostic techniques and pertinent questions\\\\r\\\\nDetermine the best solution based on the issue and details provided by customers\\\\r\\\\nWalk the customer through the problem-solving process\\\\r\\\\nDirect unresolved issues to the next level of support personnel\\\\r\\\\nProvide accurate information on IT products or services\\\\r\\\\nRecord events and problems and their resolution in logs\\\\r\\\\nFollow-up and update customer status and information\\\\r\\\\nPass on any feedback or suggestions by customers to the appropriate internal team\\\\r\\\\nIdentify and suggest possible improvements on procedures\\\\r\\\\nTech savvy with working knowledge of office automation products, databases and remote control\\\\r\\\\nGood understanding of computer systems, mobile devices and other tech products\\\\r\\\\nAbility to diagnose and resolve basic technical issues\\\\r\\\\nExcellent communication skills\\\\r\\\\nDegree/Diploma Computer Science or relevant field
Key Responsibilities
Job Responsibilities : Responsibilities Serve as the first point of contact for customers seeking technical assistance over phone/chat/web Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Excellent communication skills Degree/Diploma Computer Science or relevant field
Skill Requirements
Skill Requirement : Responsibilities Serve as the first point of contact for customers seeking technical assistance over phone/chat/web Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Excellent communication skills Degree/Diploma Computer Science or relevant field
Other Requirements
Other Requirement : Responsibilities Serve as the first point of contact for customers seeking technical assistance over phone/chat/web Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Excellent communication skills Degree/Diploma Computer Science or relevant field