Job Summary
Bachelor’s degree in IT or Computer Science preferred • Technologies - Candidate must have 3 years combined experience, or experience as agreed to with Company, and be proficient in supporting the following technologies: o Windows 10 Operating System advanced troubleshooting; proficient using Windows registry. o Active Directory Administration and Infrastructure Design. o Mobile Device Management and Mobile Web Apps, iOS, etc. o Microsoft Office Suite (2010/2016) advanced troubleshooting. o General knowledge of Microsoft Intune. o Office 365 advanced troubleshooting and license issues. o Understand and troubleshoot Azure MFA. o Desktop imaging. o Strong customer service skills. o General knowledge / troubleshooting for Networking. • Experience in desktop and notebook hardware, operating systems and desktop software. Experience with writing business requirements, process flows, functional and technical specifications, test scripts, and end user documentation. Strong data analysis skills • Analytical & Problem-Solving Skills - Demonstrates strong analytical & problem-solving skills - able to analyze given situations, develop mental models of complex problems, and identify & recommend approaches to solving them. Demonstrates ability to develop and communicate a compelling business case for use of IT through strong understanding of Company business drivers and opportunities. Demonstrates ability to see the bigger picture, denote how processes/tools will impact other processes/tools. Ability to communicate with transparency the impact and risks with mitigation. Ability to think not necessarily outside of the box, but to think creatively within defined constraints. • Teamwork/Interpersonal Skills - Ability to lead through influence, influence/partner with geographically dispersed colleagues; build alignment using appropriate methods. Demonstrates an inclusive, collaborative style to ensure results are obtained and supported. Strong facilitation skills and ability to work with various support functions and regional offices. Strong collaboration across multiple management levels and organizations. Liaisons with cross functional teams leading lean sigma process improvement initiatives. Technical mentor and training coordinator for global Level 1 and Level 2 support organizations. • Business Knowledge - Experience in one or more IT delivery teams. Aware of operating environments and cultures outside the United States. Understands how business strategies, plans and regional IT needs vary among Chevron and the impact this may have on service delivery globally, regionally, locally. Demonstrated working experience of consultancy to provide business solutions - requirements, alternatives, design, construction, architecture, implementation.
Key Responsibilities
Bachelor’s degree in IT or Computer Science preferred • Technologies - Candidate must have 3 years combined experience, or experience as agreed to with Company, and be proficient in supporting the following technologies: o Windows 10 Operating System advanced troubleshooting; proficient using Windows registry. o Active Directory Administration and Infrastructure Design. o Mobile Device Management and Mobile Web Apps, iOS, etc. o Microsoft Office Suite (2010/2016) advanced troubleshooting. o General knowledge of Microsoft Intune. o Office 365 advanced troubleshooting and license issues. o Understand and troubleshoot Azure MFA. o Desktop imaging. o Strong customer service skills. o General knowledge / troubleshooting for Networking. • Experience in desktop and notebook hardware, operating systems and desktop software. Experience with writing business requirements, process flows, functional and technical specifications, test scripts, and end user documentation. Strong data analysis skills • Analytical & Problem-Solving Skills - Demonstrates strong analytical & problem-solving skills - able to analyze given situations, develop mental models of complex problems, and identify & recommend approaches to solving them. Demonstrates ability to develop and communicate a compelling business case for use of IT through strong understanding of Company business drivers and opportunities. Demonstrates ability to see the bigger picture, denote how processes/tools will impact other processes/tools. Ability to communicate with transparency the impact and risks with mitigation. Ability to think not necessarily outside of the box, but to think creatively within defined constraints. • Teamwork/Interpersonal Skills - Ability to lead through influence, influence/partner with geographically dispersed colleagues; build alignment using appropriate methods. Demonstrates an inclusive, collaborative style to ensure results are obtained and supported. Strong facilitation skills and ability to work with various support functions and regional offices. Strong collaboration across multiple management levels and organizations. Liaisons with cross functional teams leading lean sigma process improvement initiatives. Technical mentor and training coordinator for global Level 1 and Level 2 support organizations. • Business Knowledge - Experience in one or more IT delivery teams. Aware of operating environments and cultures outside the United States. Understands how business strategies, plans and regional IT needs vary among Chevron and the impact this may have on service delivery globally, regionally, locally. Demonstrated working experience of consultancy to provide business solutions - requirements, alternatives, design, construction, architecture, implementation.
Skill Requirements
RDS Help Desk Skillset
Other Requirements
RDS Help Desk Support