Job Summary

Network – WLC/WAP Management L1 Experience: 3–4 years Location: Hyderabad/Bengaluru Support model: 24x7 rotational operations Role purpose: Deliver first-line operational support for enterprise wireless controllers, cloud-managed wireless platforms and access points, with focus on user experience, site health and rapid triage.

Key Responsibilities

Monitor WLC, cloud wireless platform, AP, radio, client, SSID, authentication, spectrum, interference and uplink health. • Validate alerts for AP down, controller reachability, client association, DHCP/DNS, authentication, poor signal, high utilisation, interference, channel saturation and roaming issues. • Enrich ServiceNow incidents with affected site, floor, AP, controller, SSID, client count, business impact, recent change and initial diagnostics. • Execute approved L1 actions such as AP reachability checks, controlled AP restart, client session validation and standard monitoring checks. • Use controller and wireless-assurance dashboards to capture RSSI, SNR, retry, channel, power, latency, packet-loss and client-event evidence for L2. • Coordinate with LAN teams on switch ports, PoE, VLANs, DHCP, DNS and uplink dependencies; work with identity/security teams on 802.1X, RADIUS, certificates and guest access. • Coordinate with field services for AP power, cabling, replacement and physical checks; support wireless validation during site moves, refreshes and cloud/application cutovers. • Maintain known-error, troubleshooting and site-specific knowledge; identify repeatable checks for automation and self-service. • Support service-experience dashboards and ensure AP/controller inventory and relationships are accurate in CMDB. • Provide clear user-impact updates and complete shift handovers.

Skill Requirements

Technical skills: 802.11 fundamentals, RF basics, 2.4/5/6 GHz concepts, SSIDs, WLAN profiles, channels, channel width, transmit power, roaming, WPA2/WPA3, 802.1X, RADIUS, DHCP/DNS and basic LAN switching. Exposure to Cisco WLC/Catalyst 9800, Meraki, Cisco Catalyst Center/DNA Center, Aruba Central, SolarWinds, Datadog and ServiceNow is desirable.

Other Requirements

Preferred certifications: Cisco CCNA; Cisco Wireless Foundations; HPE Aruba Networking associate-level campus access credential; Ekahau fundamentals; ITIL Foundation. Key deliverables and measures: Accurate wireless triage, faster escalation, reduced repeat user-impact tickets, complete RF/client evidence, inventory accuracy and SLA compliance. Behavioural expectations: User-experience focus, structured troubleshooting, concise communication, teamwork and strong learning orientation.