Job Summary
Handle day-to-day IAM incidents and service requests. Perform user account creation, modification, enable/disable and deprovisioning activities. Support Joiner, Mover and Leaver (JML) processes. Manage user and group membership based on approved access requests. Handle password reset, account unlock and basic authentication issues. Provide first-level support for Microsoft Active Directory and Microsoft Entra ID. Support basic MFA and Single Sign-On (SSO) related incidents. Perform standard access provisioning and revocation activities. Validate appropriate approvals before granting access. Monitor IAM queues and ensure tickets are addressed within defined SLAs. Perform initial troubleshooting for login, authentication and access-related issues. Support access-review and certification activities by providing operational assistance. Execute standard changes using documented SOPs/runbooks. Collect relevant logs and diagnostic information before escalating complex issues to L2/L3. Maintain incident records, shift handovers and operational documentation. Follow ITIL Incident, Request and Change Management processes. Support 24x7 operations where required.
Key Responsibilities
Handle day-to-day IAM incidents and service requests. Perform user account creation, modification, enable/disable and deprovisioning activities. Support Joiner, Mover and Leaver (JML) processes. Manage user and group membership based on approved access requests. Handle password reset, account unlock and basic authentication issues. Provide first-level support for Microsoft Active Directory and Microsoft Entra ID. Support basic MFA and Single Sign-On (SSO) related incidents. Perform standard access provisioning and revocation activities. Validate appropriate approvals before granting access. Monitor IAM queues and ensure tickets are addressed within defined SLAs. Perform initial troubleshooting for login, authentication and access-related issues. Support access-review and certification activities by providing operational assistance. Execute standard changes using documented SOPs/runbooks. Collect relevant logs and diagnostic information before escalating complex issues to L2/L3. Maintain incident records, shift handovers and operational documentation. Follow ITIL Incident, Request and Change Management processes. Support 24x7 operations where required.
Skill Requirements
Handle day-to-day IAM incidents and service requests. Perform user account creation, modification, enable/disable and deprovisioning activities. Support Joiner, Mover and Leaver (JML) processes. Manage user and group membership based on approved access requests. Handle password reset, account unlock and basic authentication issues. Provide first-level support for Microsoft Active Directory and Microsoft Entra ID. Support basic MFA and Single Sign-On (SSO) related incidents. Perform standard access provisioning and revocation activities. Validate appropriate approvals before granting access. Monitor IAM queues and ensure tickets are addressed within defined SLAs. Perform initial troubleshooting for login, authentication and access-related issues. Support access-review and certification activities by providing operational assistance. Execute standard changes using documented SOPs/runbooks. Collect relevant logs and diagnostic information before escalating complex issues to L2/L3. Maintain incident records, shift handovers and operational documentation. Follow ITIL Incident, Request and Change Management processes. Support 24x7 operations where required.
Other Requirements
Handle day-to-day IAM incidents and service requests. Perform user account creation, modification, enable/disable and deprovisioning activities. Support Joiner, Mover and Leaver (JML) processes. Manage user and group membership based on approved access requests. Handle password reset, account unlock and basic authentication issues. Provide first-level support for Microsoft Active Directory and Microsoft Entra ID. Support basic MFA and Single Sign-On (SSO) related incidents. Perform standard access provisioning and revocation activities. Validate appropriate approvals before granting access. Monitor IAM queues and ensure tickets are addressed within defined SLAs. Perform initial troubleshooting for login, authentication and access-related issues. Support access-review and certification activities by providing operational assistance. Execute standard changes using documented SOPs/runbooks. Collect relevant logs and diagnostic information before escalating complex issues to L2/L3. Maintain incident records, shift handovers and operational documentation. Follow ITIL Incident, Request and Change Management processes. Support 24x7 operations where required.