Job Summary

This role provides expert consulting services within the infrastructure management domain, driving strategic solutions and technical excellence for clients. The position is responsible for leading complex engagements, advising on best practices, and ensuring alignment with organizational objectives in infrastructure operations and transformation.

Key Responsibilities

1. Deliver expert consulting in infrastructure management by leveraging advanced knowledge of virtualization, cloud platforms, and automation tools to assess client environments and recommend optimal solutions.
2. Lead the design and implementation of infrastructure strategies using technologies such as VMware, Azure, AWS, and configuration management tools to enhance scalability, reliability, and security.
3. Provide technical leadership in troubleshooting and optimizing infrastructure performance, utilizing monitoring platforms and analytics to identify and resolve issues proactively.
4. Guide clients in adopting infrastructure automation and orchestration practices by applying expertise in tools like Ansible, Terraform, and PowerShell to streamline operations and reduce manual intervention.
5. Develop and present strategic recommendations and technical documentation, ensuring solutions are aligned with client business goals and industry standards.
6. Mentor team members in infrastructure best practices and emerging technologies, fostering continuous improvement and technical growth within the team.

Skill Requirements

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Other Requirements

The change manager will:

• Apply a structured methodology and lead change management activities
  Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.

• Support communication efforts
  Support the design, development, delivery and management of communications.

• Assess the change impact
  Conduct impact analyses, assess change readiness and identify key stakeholders.

• Support training efforts
  Provide input, document requirements and support the design and delivery of training programs.

Additional responsibilities may include:

• Complete change management assessments
• Identify, analyze and prepare risk mitigation tactics
• Identify and manage anticipated resistance
• Consult and coach project teams
• Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
• Support and engage senior leaders
• Coach managers and supervisors
• Support organizational design and definition of roles and responsibilities
• Coordinate efforts with other specialists
• Integrate change management activities into project plan
• Evaluate and ensure user readiness
• Manage stakeholders
• Track and report issues
• Define and measure success metrics and monitor change progress
• Support change management at the organizational level
• Manage the change portfolio

Skills and Qualifications

• A solid understanding of how people go through a change and the change process
• Experience and knowledge of change management principles, methodologies and tools
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root cause identification skills
• Able to work effectively at all levels in an organization
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Experience with large-scale organizational change efforts
• Change management certification or designation desired