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The Service Desk L1 Analyst serves as the first point of contact for end users, providing technical assistance and support related to IT services, hardware, software, applications, and access-related issues. The role focuses on incident logging, troubleshooting, ticket management, and ensuring timely resolution or escalation in accordance with defined SLAs.
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.
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