Job Summary

• Provide Level-1 operational support for SailPoint IdentityIQ and RadiantOne Directory Services.
• Monitor IAM platform health and manage incidents, service requests, and alerts.
• Troubleshoot user provisioning, deprovisioning, password, and access-related issues.
• Support Joiner, Mover, Leaver (JML) processes within SailPoint.
• Manage user aggregation activities from authoritative sources.
• Support access certification campaigns and access review activities.
• Perform application onboarding support activities and execute operational tasks as per SOPs.
• Monitor connector and integration health between SailPoint and connected applications.
• Prepare operational reports and maintain knowledge articles, SOPs, and runbooks.
• Coordinate with L2/L3 teams for issue escalation and resolution.
• Support periodic audit and compliance activities.
• Participate in shift-based operations and ensure adherence to SLA commitments.

Key Responsibilities

• Provide Level-1 operational support for SailPoint IdentityIQ and RadiantOne Directory Services.
• Monitor IAM platform health and manage incidents, service requests, and alerts.
• Troubleshoot user provisioning, deprovisioning, password, and access-related issues.
• Support Joiner, Mover, Leaver (JML) processes within SailPoint.
• Manage user aggregation activities from authoritative sources.
• Support access certification campaigns and access review activities.
• Perform application onboarding support activities and execute operational tasks as per SOPs.
• Monitor connector and integration health between SailPoint and connected applications.
• Prepare operational reports and maintain knowledge articles, SOPs, and runbooks.
• Coordinate with L2/L3 teams for issue escalation and resolution.
• Support periodic audit and compliance activities.
• Participate in shift-based operations and ensure adherence to SLA commitments.

Skill Requirements

• 2–4 years of IAM support experience.
• Hands-on experience supporting SailPoint IdentityIQ.
• Basic understanding of RadiantOne Directory Services.
• Knowledge of IAM concepts including JML, RBAC, provisioning, and certifications.
• Understanding of LDAP, Active Directory, and identity lifecycle management.
• Knowledge of Java, XML, and API fundamentals is preferred.
• Strong incident management and troubleshooting capabilities.
• Good communication and documentation skills.

Experience working in managed services environments is preferred

Other Requirements