Sr Engineer (Support & Operations)
India
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Job Description
Sr Engineer (Support & Operations)
Pune, Maharashtra

Job Summary

Role Summary
Responsible for monitoring, managing, and supporting enterprise IT infrastructure and applications to ensure high availability, performance, and reliable operations in a 24x7 environment.
Key ResponsibilitiesMonitor IT infrastructure and application dashboards to identify alerts, performance issues, and service risks.Handle P1/P2 incidents, including bridge call participation, triage, coordination, and timely service restoration.Create and manage incident, change, and problem records in ServiceNow, ensuring accurate documentation and approvals.Coordinate with ISPs, internal product teams, and vendors to resolve critical issues within SLA.Support ITIL processes (Incident, Change, Problem Management).Participate in agile projects and collaborate across IT teams.Implement process improvements and contribute to operational documentation and knowledge base articles.Provide infrastructure and application support, including server, storage, and basic network troubleshooting.Use Power BI and Excel for operational reporting and analysis.Demonstrate effective verbal and written communication and ability to multitask in a high pressure environment.Support on call and 24x7 shift rotations as required.
Skills & ToolsStrong understanding of infrastructure fundamentals and networking basics.Experience with server, storage, and application support. Proficiency with ServiceNow, Power BI, Excel, and Microsoft Office tools. Experience using Microsoft Copilot or AI productivity tools.
 
Additional Requirements Certifications: ITIL, CCNA (or similar) Work Location: Pune Shift Requirement: 24x7
 
Note - This is only and only for Pune Magarpatta Location & it will be WFO so if you are not ready for the same then dont apply.
 

Key Responsibilities

Role Summary
Responsible for monitoring, managing, and supporting enterprise IT infrastructure and applications to ensure high availability, performance, and reliable operations in a 24x7 environment.
Key ResponsibilitiesMonitor IT infrastructure and application dashboards to identify alerts, performance issues, and service risks.Handle P1/P2 incidents, including bridge call participation, triage, coordination, and timely service restoration.Create and manage incident, change, and problem records in ServiceNow, ensuring accurate documentation and approvals.Coordinate with ISPs, internal product teams, and vendors to resolve critical issues within SLA.Support ITIL processes (Incident, Change, Problem Management).Participate in agile projects and collaborate across IT teams.Implement process improvements and contribute to operational documentation and knowledge base articles.Provide infrastructure and application support, including server, storage, and basic network troubleshooting.Use Power BI and Excel for operational reporting and analysis.Demonstrate effective verbal and written communication and ability to multitask in a high pressure environment.Support on call and 24x7 shift rotations as required.
Skills & ToolsStrong understanding of infrastructure fundamentals and networking basics.Experience with server, storage, and application support. Proficiency with ServiceNow, Power BI, Excel, and Microsoft Office tools. Experience using Microsoft Copilot or AI productivity tools.
 
Additional Requirements Certifications: ITIL, CCNA (or similar) Work Location: Pune Shift Requirement: 24x7
 
Note - This is only and only for Pune Magarpatta Location & it will be WFO so if you are not ready for the same then dont apply.
 

Skill Requirements

Role Summary
Responsible for monitoring, managing, and supporting enterprise IT infrastructure and applications to ensure high availability, performance, and reliable operations in a 24x7 environment.
Key ResponsibilitiesMonitor IT infrastructure and application dashboards to identify alerts, performance issues, and service risks.Handle P1/P2 incidents, including bridge call participation, triage, coordination, and timely service restoration.Create and manage incident, change, and problem records in ServiceNow, ensuring accurate documentation and approvals.Coordinate with ISPs, internal product teams, and vendors to resolve critical issues within SLA.Support ITIL processes (Incident, Change, Problem Management).Participate in agile projects and collaborate across IT teams.Implement process improvements and contribute to operational documentation and knowledge base articles.Provide infrastructure and application support, including server, storage, and basic network troubleshooting.Use Power BI and Excel for operational reporting and analysis.Demonstrate effective verbal and written communication and ability to multitask in a high pressure environment.Support on call and 24x7 shift rotations as required.
Skills & ToolsStrong understanding of infrastructure fundamentals and networking basics.Experience with server, storage, and application support. Proficiency with ServiceNow, Power BI, Excel, and Microsoft Office tools. Experience using Microsoft Copilot or AI productivity tools.
 
Additional Requirements Certifications: ITIL, CCNA (or similar) Work Location: Pune Shift Requirement: 24x7
 
Note - This is only and only for Pune Magarpatta Location & it will be WFO so if you are not ready for the same then dont apply.
 

Other Requirements

Role Summary
Responsible for monitoring, managing, and supporting enterprise IT infrastructure and applications to ensure high availability, performance, and reliable operations in a 24x7 environment.
Key ResponsibilitiesMonitor IT infrastructure and application dashboards to identify alerts, performance issues, and service risks.Handle P1/P2 incidents, including bridge call participation, triage, coordination, and timely service restoration.Create and manage incident, change, and problem records in ServiceNow, ensuring accurate documentation and approvals.Coordinate with ISPs, internal product teams, and vendors to resolve critical issues within SLA.Support ITIL processes (Incident, Change, Problem Management).Participate in agile projects and collaborate across IT teams.Implement process improvements and contribute to operational documentation and knowledge base articles.Provide infrastructure and application support, including server, storage, and basic network troubleshooting.Use Power BI and Excel for operational reporting and analysis.Demonstrate effective verbal and written communication and ability to multitask in a high pressure environment.Support on call and 24x7 shift rotations as required.
Skills & ToolsStrong understanding of infrastructure fundamentals and networking basics.Experience with server, storage, and application support. Proficiency with ServiceNow, Power BI, Excel, and Microsoft Office tools. Experience using Microsoft Copilot or AI productivity tools.
 
Additional Requirements Certifications: ITIL, CCNA (or similar) Work Location: Pune Shift Requirement: 24x7
 
Note - This is only and only for Pune Magarpatta Location & it will be WFO so if you are not ready for the same then dont apply.
 
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.