Sr Engineer (Support & Operations)
India
Job Description
Sr Engineer (Support & Operations)
Noida, Uttar Pradesh
Job Summary
To write, test, and deploy high-quality, maintainable code in accordance with time| quality and cost standards.
Key Responsibilities
MDM Platform Administration
- Manage and support Mobile Device Management platforms such as Microsoft Intune, Workspace ONE, Ivanti, or SOTI.
- Configure and maintain device enrollment policies, compliance policies, and configuration profiles.
- Administer mobile device lifecycle activities, including provisioning, onboarding, support, and retirement. [MDM Lifecy...MS Intune | PDF], [Complete M...ith Intune | PDF]
Device Management & Support
- Support iOS, Android, Windows, macOS, and enterprise rugged devices.
- Manage device enrollment, application deployment, updates, and policy enforcement.
- Troubleshoot device configuration, synchronization, and compliance issues. [Opportunit...if you hav | Viva Engage], [Introducti...o MEM M365 | Word]
Security & Compliance
- Implement Conditional Access, encryption, certificate-based authentication, and device security policies.
- Ensure devices comply with corporate security standards and regulatory requirements.
- Manage mobile security controls and integration with Microsoft Defender and Azure AD. [Complete M...ith Intune | PDF], [📢 New Kno...ssential f | Viva Engage]
Application Management
- Deploy and manage mobile applications through enterprise app stores.
- Configure app protection policies and mobile application management (MAM).
- Support application updates, troubleshooting, and lifecycle management. [MDM vs MAM...t Strategy | PDF], [Introducti...o MEM M365 | Word]
Automation & Continuous Improvement
- Develop automation scripts using PowerShell and related tools.
- Identify opportunities to improve device deployment and management processes.
- Participate in MDM migration, transformation, and modernization projects. [Opportunit...if you hav | Viva Engage], [HCLTech Di...y Reckoner | PDF]
Required Skills
- Strong experience with Microsoft Intune.
- Knowledge of Azure AD / Entra ID, Conditional Access, Autopilot, and Endpoint Management.
- Experience managing iOS, Android, Windows, and macOS devices.
- Understanding of PKI, SCEP, Certificate Management, and Mobile Security.
- PowerShell scripting and automation skills.
- Knowledge of Apple Business Manager (ABM) and Google Enterprise Management. [Opportunit...if you hav | Viva Engage], [WWCT MOM -...02-07-2026 | Word]
Experience
- 3–8 years of experience in Mobile Device Management or Endpoint Management.
- Hands-on experience with Microsoft Intune and enterprise mobility platforms.
- Experience supporting global enterprise environments.
Key Performance Indicators (KPIs)
- Device compliance percentage
- Enrollment success rate
- SLA adherence
- Incident resolution time
- Security audit compliance
- Device lifecycle management accuracy
Skill Requirements
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Other Requirements
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Information at a Glance