Sr Engineer (Support & Operations)
India
Apply now
Job Description
Sr Engineer (Support & Operations)
Nagpur, Maharashtra

Job Summary

Monitor: JVM health (heap, thread pools), Application availability &
Server status (up/down)
Track logs: SystemOut.log & SystemErr.log
Ensure application uptime and performance continuity
Handle L1/L2 incidents related to WAS and hosted applications
Perform: Basic troubleshooting using SOPs/runbooks, Restart of application servers / services
Escalate complex issues to L3 teams with required logs
Maintenance Activities: Server restarts (planned/unplanned), Health checks post deployments & Patch support activities

Key Responsibilities

1. To maintain existing features, troubleshoot bugs , resolve ad-hoc requests and provide support for enhancement (major and minor) /new developments based on business/ client requirements as well as from the functional and technical team of HCL on the project.
2. To provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements as well as keeping track of schedule for on time delivery of assigned tasks as per the defined quality standards.
3. To perform activities related to enhancement creation of documents for CMMi and client requirements.
4. To provide technical guidance to junior developers.

Skill Requirements

Monitor: JVM health (heap, thread pools), Application availability &
Server status (up/down)
Track logs: SystemOut.log & SystemErr.log
Ensure application uptime and performance continuity
Handle L1/L2 incidents related to WAS and hosted applications
Perform: Basic troubleshooting using SOPs/runbooks, Restart of application servers / services
Escalate complex issues to L3 teams with required logs
Maintenance Activities: Server restarts (planned/unplanned), Health checks post deployments & Patch support activities

Other Requirements

null
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.