Sr Engineer (Support & Operations)
Denmark
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Job Description
Sr Engineer (Support & Operations)
Copenhagen, Danish Capital Reg.

Job Summary

We are looking for Standard IT supporter who will be delivering onsite IT support & services to all users of our client in Denmark. The client’s location is in Copenhagen, Denmark.. The Standard IT supporter is a team player with good communication skills and with a focus on end user experience, willing to learn and share knowledge. The support is delivered both as walk-in support and on-site support upon demand, and supporters work with all assigned tasks respectively. The support is highly based on collaboration and participating in coordination and stand-ups is an obligatory part of ensuring high quality towards end-users. We work in a global environment, where tickets are handling in a global setup and there is close collaboration with ServiceDesk and other on-site support-teams across the globe

Key Responsibilities

Perform the On-Site IT services and support (walk-in and on-site support) - Support the local IT infrastructure - Collaborate and engage with different business teams on IT related matters - Provide user training and on-boarding - Support meeting rooms and AV equipment - Support end-user equipment as per client’s standards - Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager - Perform visits to remote/ dispatched sites when applicable - Perform troubleshooting for all Laptop related queries which may also include Microsoft product suite related queries

Skill Requirements

Browser troubleshooting - Re-imaging laptops - Maintaining inventory of equipment

Other Requirements

Browser troubleshooting - Re-imaging laptops - Maintaining inventory of equipment
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.