Job Summary

Provide reporting on the status of severity issues, actions, and resolutions during shift. Assist managers in reviewing incidents, changes and requests, making recommendations on trends such as excessive aging or incomplete troubleshooting of tickets. Maintain compliance to avoid risks of system outages or compromised data. Assist as a member on projects that are on board to CC-NSI  Coordinating the maintenance of network servers including file servers, VPN gateways as well as routers and switches  Scrutinizing tactical metrics and system performance tools including Logic monitor, Cloudgenix, Zscaler to mitigate end-to-end  performance issues and LAN / WAN circuits to verify overall system health  Monitoring network performance including maintenance, upgrades, and back-  up/recovery for software (OS, applications, and data), hardware (process control  domain equipment) and network equipment (e.g. switch, router, and firewall)  Assist level 1/2 Analysts with monitoring and maintaining all production systems using SNOW, Alert site or similar Enterprise Monitoring Tool.  Infrastructure monitoring (Unix, Linux, Windows & Database)  Backup monitoring, restarting backup failures & basic trouble shooting/resolution  Assist in enhancing productivity and minimizing risks to clients  Perform event monitoring, analysis, setup, coordination, and resolution in a Data Center Operations environment  Perform commissioning/decommissioning of servers.  Work with and train Level 1 Analyst on proper troubleshooting techniques - Break/Fix  Create custom monitoring rules for a variety of platforms using existing tools  Develop monitoring services to enhance productivity and minimize risks to clients  Perform event monitoring, analysis, setup, coordination, and resolution in a Data Center Operations environment  Provide recommendations to management regarding monitoring solutions  Initiate appropriate actions to onboard new applications/clients, SNOW, DataDog, Big Panda, Control-M  Perform in-depth analysis and problem determination/resolution as it related to day-to-day operations support  Backups failures/management. Restores, Security Patching, Process Flow, Log Analysis for NetBackup, UNIX and Windows servers  Report and analyze up/down monitoring agents, Data Domain  Unix/Linux Support capabilities (Must Have) , Docker, Kubernetes, and container support  Understand operations processes and be able to perform system analysis to ensure proper metrics are met; integrate information to troubleshoot issues and develop solutions.  Maintain compliance to avoid risks of system outages or compromised data  Understand and troubleshoot disk space issues  Communicate ideas and information effectively via oral and written communication to diverse audiences.  Perform commissioning/decommissioning of servers  Work with and train Level 1 Analyst on proper troubleshooting techniques – Break/Fix  Assist in On-boarding new systems and application into NSI  · Process Flow and Log Analysis for Netbackup and Windows servers · Supporting multiple operational and infrastructure related projects · Understand, analyze and integrate information to troubleshoot issues and develop solutions for resolution · Monitor assigned incidents and changes, track compliance with service management SLA’s and provisioning SLA’s · Regularly up-dates tickets on a daily basis · Assist managers in reviewing incidents, changes and requests, making recommendations on trends such as excessive aging or incomplete troubleshooting of tickets · Understand BigFix and deployment of vulnerability patching · Understand xMatters of other call automation tool · Review and identify area’s for automation Cisco Routing & Switching - Firewall technologies (Palo Alto / Fortinet / Check Point) - VPN and WAN Connectivity - SD-WAN Operations - LAN/WAN Infrastructure Manage

Key Responsibilities

 Provide reporting on the status of severity issues, actions, and resolutions during shift. Assist managers in reviewing incidents, changes and requests, making recommendations on trends such as excessive aging or incomplete troubleshooting of tickets. Maintain compliance to avoid risks of system outages or compromised data. Assist as a member on projects that are on board to CC-NSI  Coordinating the maintenance of network servers including file servers, VPN gateways as well as routers and switches  Scrutinizing tactical metrics and system performance tools including Logic monitor, Cloudgenix, Zscaler to mitigate end-to-end  performance issues and LAN / WAN circuits to verify overall system health  Monitoring network performance including maintenance, upgrades, and back-  up/recovery for software (OS, applications, and data), hardware (process control  domain equipment) and network equipment (e.g. switch, router, and firewall)  Assist level 1/2 Analysts with monitoring and maintaining all production systems using SNOW, Alert site or similar Enterprise Monitoring Tool.  Infrastructure monitoring (Unix, Linux, Windows & Database)  Backup monitoring, restarting backup failures & basic trouble shooting/resolution  Assist in enhancing productivity and minimizing risks to clients  Perform event monitoring, analysis, setup, coordination, and resolution in a Data Center Operations environment  Perform commissioning/decommissioning of servers.  Work with and train Level 1 Analyst on proper troubleshooting techniques - Break/Fix  Create custom monitoring rules for a variety of platforms using existing tools  Develop monitoring services to enhance productivity and minimize risks to clients  Perform event monitoring, analysis, setup, coordination, and resolution in a Data Center Operations environment  Provide recommendations to management regarding monitoring solutions  Initiate appropriate actions to onboard new applications/clients, SNOW, DataDog, Big Panda, Control-M  Perform in-depth analysis and problem determination/resolution as it related to day-to-day operations support  Backups failures/management. Restores, Security Patching, Process Flow, Log Analysis for NetBackup, UNIX and Windows servers  Report and analyze up/down monitoring agents, Data Domain  Unix/Linux Support capabilities (Must Have) , Docker, Kubernetes, and container support  Understand operations processes and be able to perform system analysis to ensure proper metrics are met; integrate information to troubleshoot issues and develop solutions.  Maintain compliance to avoid risks of system outages or compromised data  Understand and troubleshoot disk space issues  Communicate ideas and information effectively via oral and written communication to diverse audiences.  Perform commissioning/decommissioning of servers  Work with and train Level 1 Analyst on proper troubleshooting techniques – Break/Fix  Assist in On-boarding new systems and application into NSI  · Process Flow and Log Analysis for Netbackup and Windows servers · Supporting multiple operational and infrastructure related projects · Understand, analyze and integrate information to troubleshoot issues and develop solutions for resolution · Monitor assigned incidents and changes, track compliance with service management SLA’s and provisioning SLA’s · Regularly up-dates tickets on a daily basis · Assist managers in reviewing incidents, changes and requests, making recommendations on trends such as excessive aging or incomplete troubleshooting of tickets · Understand BigFix and deployment of vulnerability patching · Understand xMatters of other call automation tool · Review and identify area’s for automation Cisco Routing & Switching - Firewall technologies (Palo Alto / Fortinet / Check Point) - VPN and WAN Connectivity - SD-WAN Operations - LAN/WAN Infrastructure Mana

Skill Requirements

 Provide reporting on the status of severity issues, actions, and resolutions during shift. Assist managers in reviewing incidents, changes and requests, making recommendations on trends such as excessive aging or incomplete troubleshooting of tickets. Maintain compliance to avoid risks of system outages or compromised data. Assist as a member on projects that are on board to CC-NSI  Coordinating the maintenance of network servers including file servers, VPN gateways as well as routers and switches  Scrutinizing tactical metrics and system performance tools including Logic monitor, Cloudgenix, Zscaler to mitigate end-to-end  performance issues and LAN / WAN circuits to verify overall system health  Monitoring network performance including maintenance, upgrades, and back-  up/recovery for software (OS, applications, and data), hardware (process control  domain equipment) and network equipment (e.g. switch, router, and firewall)  Assist level 1/2 Analysts with monitoring and maintaining all production systems using SNOW, Alert site or similar Enterprise Monitoring Tool.  Infrastructure monitoring (Unix, Linux, Windows & Database)  Backup monitoring, restarting backup failures & basic trouble shooting/resolution  Assist in enhancing productivity and minimizing risks to clients  Perform event monitoring, analysis, setup, coordination, and resolution in a Data Center Operations environment  Perform commissioning/decommissioning of servers.  Work with and train Level 1 Analyst on proper troubleshooting techniques - Break/Fix  Create custom monitoring rules for a variety of platforms using existing tools  Develop monitoring services to enhance productivity and minimize risks to clients  Perform event monitoring, analysis, setup, coordination, and resolution in a Data Center Operations environment  Provide recommendations to management regarding monitoring solutions  Initiate appropriate actions to onboard new applications/clients, SNOW, DataDog, Big Panda, Control-M  Perform in-depth analysis and problem determination/resolution as it related to day-to-day operations support  Backups failures/management. Restores, Security Patching, Process Flow, Log Analysis for NetBackup, UNIX and Windows servers  Report and analyze up/down monitoring agents, Data Domain  Unix/Linux Support capabilities (Must Have) , Docker, Kubernetes, and container support  Understand operations processes and be able to perform system analysis to ensure proper metrics are met; integrate information to troubleshoot issues and develop solutions.  Maintain compliance to avoid risks of system outages or compromised data  Understand and troubleshoot disk space issues  Communicate ideas and information effectively via oral and written communication to diverse audiences.  Perform commissioning/decommissioning of servers  Work with and train Level 1 Analyst on proper troubleshooting techniques – Break/Fix  Assist in On-boarding new systems and application into NSI  · Process Flow and Log Analysis for Netbackup and Windows servers · Supporting multiple operational and infrastructure related projects · Understand, analyze and integrate information to troubleshoot issues and develop solutions for resolution · Monitor assigned incidents and changes, track compliance with service management SLA’s and provisioning SLA’s · Regularly up-dates tickets on a daily basis · Assist managers in reviewing incidents, changes and requests, making recommendations on trends such as excessive aging or incomplete troubleshooting of tickets · Understand BigFix and deployment of vulnerability patching · Understand xMatters of other call automation tool · Review and identify area’s for automation Cisco Routing & Switching - Firewall technologies (Palo Alto / Fortinet / Check Point) - VPN and WAN Connectivity - SD-WAN Operations - LAN/WAN Infrastructure Mana

Other Requirements

  Provide reporting on the status of severity issues, actions, and resolutions during shift. Assist managers in reviewing incidents, changes and requests, making recommendations on trends such as excessive aging or incomplete troubleshooting of tickets. Maintain compliance to avoid risks of system outages or compromised data. Assist as a member on projects that are on board to CC-NSI  Coordinating the maintenance of network servers including file servers, VPN gateways as well as routers and switches  Scrutinizing tactical metrics and system performance tools including Logic monitor, Cloudgenix, Zscaler to mitigate end-to-end  performance issues and LAN / WAN circuits to verify overall system health  Monitoring network performance including maintenance, upgrades, and back-  up/recovery for software (OS, applications, and data), hardware (process control  domain equipment) and network equipment (e.g. switch, router, and firewall)  Assist level 1/2 Analysts with monitoring and maintaining all production systems using SNOW, Alert site or similar Enterprise Monitoring Tool.  Infrastructure monitoring (Unix, Linux, Windows & Database)  Backup monitoring, restarting backup failures & basic trouble shooting/resolution  Assist in enhancing productivity and minimizing risks to clients  Perform event monitoring, analysis, setup, coordination, and resolution in a Data Center Operations environment  Perform commissioning/decommissioning of servers.  Work with and train Level 1 Analyst on proper troubleshooting techniques - Break/Fix  Create custom monitoring rules for a variety of platforms using existing tools  Develop monitoring services to enhance productivity and minimize risks to clients  Perform event monitoring, analysis, setup, coordination, and resolution in a Data Center Operations environment  Provide recommendations to management regarding monitoring solutions  Initiate appropriate actions to onboard new applications/clients, SNOW, DataDog, Big Panda, Control-M  Perform in-depth analysis and problem determination/resolution as it related to day-to-day operations support  Backups failures/management. Restores, Security Patching, Process Flow, Log Analysis for NetBackup, UNIX and Windows servers  Report and analyze up/down monitoring agents, Data Domain  Unix/Linux Support capabilities (Must Have) , Docker, Kubernetes, and container support  Understand operations processes and be able to perform system analysis to ensure proper metrics are met; integrate information to troubleshoot issues and develop solutions.  Maintain compliance to avoid risks of system outages or compromised data  Understand and troubleshoot disk space issues  Communicate ideas and information effectively via oral and written communication to diverse audiences.  Perform commissioning/decommissioning of servers  Work with and train Level 1 Analyst on proper troubleshooting techniques – Break/Fix  Assist in On-boarding new systems and application into NSI  · Process Flow and Log Analysis for Netbackup and Windows servers · Supporting multiple operational and infrastructure related projects · Understand, analyze and integrate information to troubleshoot issues and develop solutions for resolution · Monitor assigned incidents and changes, track compliance with service management SLA’s and provisioning SLA’s · Regularly up-dates tickets on a daily basis · Assist managers in reviewing incidents, changes and requests, making recommendations on trends such as excessive aging or incomplete troubleshooting of tickets · Understand BigFix and deployment of vulnerability patching · Understand xMatters of other call automation tool · Review and identify area’s for automation Cisco Routing & Switching - Firewall technologies (Palo Alto / Fortinet / Check Point) - VPN and WAN Connectivity - SD-WAN Oper