Sr Engineer (Support & Operations)
India
Apply now
Job Description
Sr Engineer (Support & Operations)
Lucknow, Uttar Pradesh

Job Summary

Responsibilities :- - Adhering to SLAs - Mentoring / Training Team Members - Handling tickets / requests - Perform root cause analysis - Troubleshooting technical issues - Defining processes and ensuring that the processes are adhered to - Oversees and is responsible for successful completion of Installation, configuration and migration - Ensure maximum uptime according to the SLA - Suggests new technologies and design changes - Monitoring and maintaining SLA requirements by the team members - Planning Backup/Restoration Strategy for 24x7 operation support - Suggesting patches/upgrades to maintain security level - Testing / Auditing/processes as required from time to time - Identify Skill gaps and plan for training / knowledge updating - Working on SNOW tickets (Incident/Change/Problem Management)

Key Responsibilities

 1. Red Hat or Oracle Linux 7.x/8.x/9.x Administration and management. 2. User Account administration 3. File system and Printer administration 4. Patch installation and upgrades 5. Fine-tune the system for optimal performance 6. Troubleshooting OS and related issues 7. Knowledge of cloud environment (AWS/Azure/OCI) 8. Network knowledge and troubleshooting 9. Shell Scripting knowledge 10. Knowledge of Ansible

Skill Requirements

 General Description \\\\r\\\\n \\\\r\\\\nResponsibilities :- \\\\r\\\\n- Adhering to SLAs \\\\r\\\\n- Mentoring / Training Team Members \\\\r\\\\n- Handling tickets / requests \\\\r\\\\n- Perform root cause analysis \\\\r\\\\n- Troubleshooting technical issues \\\\r\\\\n- Defining processes and ensuring that the processes are adhered to \\\\r\\\\n- Oversees and is responsible for successful completion of Installation, configuration and migration \\\\r\\\\n- Ensure maximum uptime according to the SLA \\\\r\\\\n- Suggests new technologies and design changes \\\\r\\\\n- Monitoring and maintaining SLA requirements by the team members \\\\r\\\\n- Planning Backup/Restoration Strategy for 24x7 operation support \\\\r\\\\n- Suggesting patches/upgrades to maintain security level \\\\r\\\\n- Testing / Auditing/processes as required from time to time \\\\r\\\\n- Identify Skill gaps and plan for training / knowledge updating \\\\r\\\\n- Working on SNOW tickets (Incident/Change/Problem Management) \\\\r\\\\n \\\\r\\\\nTechnical Requirements \\\\r\\\\n1. Red Hat or Oracle Linux 7.x/8.x/9.x Administration and management. \\\\r\\\\n2. User Account administration \\\\r\\\\n3. File system and Printer administration \\\\r\\\\n4. Patch installation and upgrades \\\\r\\\\n5. Fine-tune the system for optimal performance \\\\r\\\\n6. Troubleshooting OS and related issues \\\\r\\\\n7. Knowledge of cloud environment (AWS/Azure/OCI) \\\\r\\\\n8. Network knowledge and troubleshooting \\\\r\\\\n9. Shell Scripting knowledge \\\\r\\\\n10. Knowledge of Ansible \\\\r\\\\nSoft Skills \\\\r\\\\n \\\\r\\\\n- Excellent communication and conversation skills (Verbal and Written) \\\\r\\\\n- Good documentation skills \\\\r\\\\n- Should have a good customer handling skills \\\\r\\\\n- High level of acceptance \\\\r\\\\n- Can drive HCL’s value and its methodology \\\\r\\\\nShould have good communication and customer interaction skills. \\\\r\\\\nMust have aptitude and attitude to learn / work on new technologies. \\\\r\\\\n \\\\r\\\\nOther Skills / Experience \\\\r\\\\n \\\\r\\\\n- Worked on Production systems \\\\r\\\\n- Experience with OS, Installation, Upgrades and Patching \\\\r\\\\n- Working knowledge of cloud environment \\\\r\\\\n- Datacenter understanding \\\\r\\\\n- Knowledge of DevOps is a Plus \\\\r\\\\n \\\\r\\\\nYears of Experience \\\\r\\\\n \\\\r\\\\nTotal : 3- 6 Years of experience \\\\r\\\\nRelavant : 3+ years of hands-on experience and proficiency in managing and maintaining a medium/large environment (atleast 100-200 Servers) \\\\r\\\\n \\\\r\\\\nCertification requirements \\\\r\\\\n

Other Requirements

null
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.