Sr Engineer (Tools & Automation)
India
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Job Description
Sr Engineer (Tools & Automation)
Noida, Uttar Pradesh

Job Summary

Job Description – Level-1 Monitoring Team (DC Ops / ICC/Batch Job)   PURPOSE OF THE JOB AND ACCOUNTABILITY 24x7 Event/Alert/Incident Monitoring support for in-scope infra, Network and  App Management Capture Alerts or Situation, then raise incident tickets.  Perform SOP based support and escalate to respective Technology Teams. Provide environmental support and handle escalations. Perform end to end Incident Management for event-based incidents. Monitor Batch Job Alerts and Handle Job Requests. Provide phone support 24x7x365. Initiates, coordinates and collaborate with Technology Team, Service Desk and Vendor management. Reduces the workload of the technology tracks by performing Instruction based (SOP) Level 1.5 troubleshooting and try to resolve Incident tickets at this level.  Initiate Critical Bridges and work closely with CIM/MIM Dedicated Team. RESPONSIBILITIES Work in rotational shifts to provide 24/7 monitoring support for IT infrastructure. Monitor in-scope infra, Network and  App Management with various monitoring tools for example (Moogsoft, Splunk, ITOM, Big Panda, SolarWinds, SCOM, Dynatrace, AppDynamics, Net cool, Tivoli, HP NNMI or any other Network Monitoring Tool, HP OVO, Control M, Autosys and ITSM Tools like Service Now, Cherwell, Remedy, HPSC etc.) Analyze, acknowledge & record each & every Alert / Event / Situation in the monitoring tools & Create incidents as per their impact (Severity). Escalation & Notification to the relevant teams & stakeholders to ensure SLA compliance & minimal impact on the business. Strict adherence to the specified response & resolution timelines mentioned in SLA. (Resolution includes where level 1.5 troubleshooting is in Teams scope. Act as a trigger for the critical incident management process by involving the technical & Critical incident management team. Coordinate with all the technical teams to assist in providing accurate & timely updates to the Technical Team and customer counterpart till issue resolution. Understanding of batch job monitoring and ability to perform L1-level activi

Key Responsibilities

Job Description – Level-1 Monitoring Team (DC Ops / ICC/Batch Job)   PURPOSE OF THE JOB AND ACCOUNTABILITY 24x7 Event/Alert/Incident Monitoring support for in-scope infra, Network and  App Management Capture Alerts or Situation, then raise incident tickets.  Perform SOP based support and escalate to respective Technology Teams. Provide environmental support and handle escalations. Perform end to end Incident Management for event-based incidents. Monitor Batch Job Alerts and Handle Job Requests. Provide phone support 24x7x365. Initiates, coordinates and collaborate with Technology Team, Service Desk and Vendor management. Reduces the workload of the technology tracks by performing Instruction based (SOP) Level 1.5 troubleshooting and try to resolve Incident tickets at this level.  Initiate Critical Bridges and work closely with CIM/MIM Dedicated Team. RESPONSIBILITIES Work in rotational shifts to provide 24/7 monitoring support for IT infrastructure. Monitor in-scope infra, Network and  App Management with various monitoring tools for example (Moogsoft, Splunk, ITOM, Big Panda, SolarWinds, SCOM, Dynatrace, AppDynamics, Net cool, Tivoli, HP NNMI or any other Network Monitoring Tool, HP OVO, Control M, Autosys and ITSM Tools like Service Now, Cherwell, Remedy, HPSC etc.) Analyze, acknowledge & record each & every Alert / Event / Situation in the monitoring tools & Create incidents as per their impact (Severity). Escalation & Notification to the relevant teams & stakeholders to ensure SLA compliance & minimal impact on the business. Strict adherence to the specified response & resolution timelines mentioned in SLA. (Resolution includes where level 1.5 troubleshooting is in Teams scope. Act as a trigger for the critical incident management process by involving the technical & Critical incident management team. Coordinate with all the technical teams to assist in providing accurate & timely updates to the Technical Team and customer counterpart till issue resolution. Understanding of batch job monitoring and ability to perform L1-level activi

Skill Requirements

Job Description – Level-1 Monitoring Team (DC Ops / ICC/Batch Job)   PURPOSE OF THE JOB AND ACCOUNTABILITY 24x7 Event/Alert/Incident Monitoring support for in-scope infra, Network and  App Management Capture Alerts or Situation, then raise incident tickets.  Perform SOP based support and escalate to respective Technology Teams. Provide environmental support and handle escalations. Perform end to end Incident Management for event-based incidents. Monitor Batch Job Alerts and Handle Job Requests. Provide phone support 24x7x365. Initiates, coordinates and collaborate with Technology Team, Service Desk and Vendor management. Reduces the workload of the technology tracks by performing Instruction based (SOP) Level 1.5 troubleshooting and try to resolve Incident tickets at this level.  Initiate Critical Bridges and work closely with CIM/MIM Dedicated Team. RESPONSIBILITIES Work in rotational shifts to provide 24/7 monitoring support for IT infrastructure. Monitor in-scope infra, Network and  App Management with various monitoring tools for example (Moogsoft, Splunk, ITOM, Big Panda, SolarWinds, SCOM, Dynatrace, AppDynamics, Net cool, Tivoli, HP NNMI or any other Network Monitoring Tool, HP OVO, Control M, Autosys and ITSM Tools like Service Now, Cherwell, Remedy, HPSC etc.) Analyze, acknowledge & record each & every Alert / Event / Situation in the monitoring tools & Create incidents as per their impact (Severity). Escalation & Notification to the relevant teams & stakeholders to ensure SLA compliance & minimal impact on the business. Strict adherence to the specified response & resolution timelines mentioned in SLA. (Resolution includes where level 1.5 troubleshooting is in Teams scope. Act as a trigger for the critical incident management process by involving the technical & Critical incident management team. Coordinate with all the technical teams to assist in providing accurate & timely updates to the Technical Team and customer counterpart till issue resolution. Understanding of batch job monitoring and ability to perform L1-level activi

Other Requirements

Job Description – Level-1

Monitoring Team (DC Ops / ICC/Batch Job)  

PURPOSE OF THE JOB AND ACCOUNTABILITY 24x7 Event/Alert/Incident Monitoring support for in-scope infra, Network and  App Management Capture Alerts or Situation, then raise incident tickets.  Perform SOP based support and escalate to respective Technology Teams. Provide environmental support and handle escalations. Perform end to end Incident Management for event-based incidents. Monitor Batch Job Alerts and Handle Job Requests. Provide phone support 24x7x365. Initiates, coordinates and collaborate with Technology Team, Service Desk and Vendor management. Reduces the workload of the technology tracks by performing Instruction based (SOP) Level 1.5 troubleshooting and try to resolve Incident tickets at this level.  Initiate Critical Bridges and work closely with CIM/MIM Dedicated Team. RESPONSIBILITIES Work in rotational shifts to provide 24/7 monitoring support for IT infrastructure. Monitor in-scope infra, Network and  App Management with various monitoring tools for example (Moogsoft, Splunk, ITOM, Big Panda, SolarWinds, SCOM, Dynatrace, AppDynamics, Net cool, Tivoli, HP NNMI or any other Network Monitoring Tool, HP OVO, Control M, Autosys and ITSM Tools like Service Now, Cherwell, Remedy, HPSC etc.) Analyze, acknowledge & record each & every Alert / Event / Situation in the monitoring tools & Create incidents as per their impact (Severity). Escalation & Notification to the relevant teams & stakeholders to ensure SLA compliance & minimal impact on the business. Strict adherence to the specified response & resolution timelines mentioned in SLA. (Resolution includes where level 1.5 troubleshooting is in Teams scope. Act as a trigger for the critical incident management process by involving the technical & Critical incident management team. Coordinate with all the technical teams to assist in providing accurate & timely updates to the Technical Team and customer counterpart till issue resolution. Understanding of batch job monitoring and ability to perform L1-level activi
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.