Job Summary

Position: -                          Program Director

Business Line:- Transitions & Transformation Projects / Programs

The Program Director is responsible and accountable for end to end transition, transformation. SOW based work and program delivery oversight. These responsibilities include but is not limited to

• Overall health of the program execution and contractual milestone achievement.
• Resource sizing and schedule management, SOW reviews, scope and contract change control.
• Executive connect with the Client during transition & transformation.
• Lead payment milestone Client discussions, contract change conversations and risks with the Client.
  
  
• Executive and program steering committee management.
• Contract management, cost management (OAP), financial governance.
• Primary approver of transition expenses.
• Tracking program resourcing and escalations.
  
  
• 2nd level escalation for tower PM’s, PgM & SLM’s
• Sizing of PMO at all stages of the program for pursuits and active programs.
• Overall governance of the program. (EN/NN)
• Relationship manager for internal teams, vendor and Clients.
• Sign-off authority on the project plans from
  
  

Key Responsibilities

Practice Level

• Sets the direction for the entire Projects team, builds and leads a vibrant team
• Creates and manages a strong team of Project Managers
• Creates, Contributes and Implements the best practices
• Develops and lays down processes and procedure for the organization
  
  
• Contributes to business growth by expanding and enhancing current service offerings
• Awareness of and understands various Project Revenue Models
• Monitors the progress of all projects and deliverables
• Owns and is accountable for scope, effort, budget and delivery
  
  
• Drives continuous improvement in project deliveries and individual / team performance. Towards this, measures and analyzes deliveries and performance across projects and timeline.
• Contributes to annual planning of PMO and then executes it meticulously 
• Is proactive and the ultimate escalation point on all matters related to all programs undertaken and team management
• Will look at Process efficiency and innovate methodology with a view to maximize value provided to the business units

• Establishes and maintains excellent relationships with customer / Business Units
• Viewed and perceived as a Role model and a genuine Team Player
• Managing & Reporting – Scope, Change Requests, Contractual Milestones, status to internal and external stakeholders
• Complying with PMO financial rigor and reporting- Weekly, monthly, quarterly

• Understanding & Participating in NN & EN pursuits
• Viewed and perceived as a Role model and a genuine Team Player
• Managing & Reporting – Scope, Change Requests, Contractual Milestones, status to internal and external stakeholders
• Complying with PMO financial rigor and reporting- Weekly, monthly, quarterly

• Understanding & Participating in pursuits if and when needed
• Viewed and perceived as a Role model and a genuine Team Player
• Managing & Reporting – Scope, Change Requests, Contractual Milestones, status to internal and external stakeholders
• Complying with PMO financial rigor and reporting- Weekly, monthly, quarterly

• Helping employees to grow in their role
• Enabling them to prepare & present status report to internal management leading to Client facing stakeholders
• Assist interviewing and recommending potential candidates 
• Connecting with your DU/PD alignment to know about the account pain points, opportunities to increase NN/EN business

Skill Requirements

Mandatory Skills

• Should have managed Projects and Large Programs independently.
• Must have handled client management, transition, transformation and migration of projects
• Must have managed program budgets of up to US $ 100 Million.
• Understanding of contracts and bid management through to development of SOW’s highly desirable.
• Manages conflict constructively, can identify areas of improvement in team thinking.
• Should have been managing a team of project Managers
• Should have good analytical skills and eyes of detail, assess risk thoroughly and understands cause & effect systems.
• Knowledge and experience of working on diverse business models and team models with their pros and cons
• Hands on with MS project, MS Excel and familiarity with other Project Management Tools
• Infrastructure domain knowledge – Transition and Transformation projects,/and/or experience in delivery of technology projects like product development, implementation of tools or systems Integration projects
• Experience of Global Delivery with offshore/ onsite model.
• Understanding of the entire engagement lifecycle starting from engagement initiation, transition to steady state

Other Requirements

Qualification

• Bachelor’s degree in IT/ Engineering/MBA or other management qualification
• Preferred PMP certified
• Preferred Extensive Project Management Training
• Proven Track record from Business Management perspective