Sr Project Manager
India
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Job Description
Sr Project Manager
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

Asset & Event Management Specialist We are looking for a skilled ServiceNow specialist to support our CFS team with ownership of ServiceNow CMDB and Event Management. The role will also work closely with our observability setup, including onboarding applications to Grafana and supporting integration between applications and monitoring platforms. Knowledge of Jira and Confluence is required to support collaboration, documentation, and operational workflows.

Key Responsibilities

Own and maintain the ServiceNow CMDB, including CI data quality, relationships, governance, and ongoing improvements. • Manage ServiceNow Event Management, including event ingestion, correlation, alerting, and integration with monitoring tools. • Support onboarding of applications into Grafana and help define the best way to connect application metrics, logs, and alerts. • Work with application and infrastructure teams to ensure monitoring coverage, reliable CI data, and actionable alerts. • Improve observability processes and reduce noise by tuning alert rules and event thresholds. • Collaborate with stakeholders to document processes, changes, and operational standards in Confluence. • Track work, issues, and improvements in Jira. • Partner with ServiceNow, operations, and application teams to support incident prevention and faster root-cause analysis.

Skill Requirements

Strong hands-on experience with ServiceNow CMDB. • Strong hands-on experience with ServiceNow Event Management / ITOM. • Experience with CI governance, service mapping, discovery, and data quality management. • Good understanding of monitoring and observability concepts. • Experience with Grafana or similar observability platforms. • Working knowledge of how to connect applications to Grafana, for example through metrics exporters, application instrumentation, log sources, or data source integrations. • Experience with Jira and Confluence. • Strong communication and stakeholder coordination skills.

Other Requirements

Preferred Skills • Experience with ServiceNow integrations and automation. • Familiarity with cloud platforms such as AWS, Azure, or GCP. • Knowledge of Prometheus, Loki, Tempo, OpenTelemetry, or similar tooling. • Experience with ITIL processes, incident management, and operational support. • Scripting or technical integration experience is a plus.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.