Sr Project Manager
India
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Job Description
Sr Project Manager
Noida, Uttar Pradesh

Job Summary

To manage delivery of a complex project, ensuring all project deliverables are completed in agreed timelines as per customer requirements and to implement best practices and methodologiesto add value to business units. Lead, mentor, and evaluate the performance of diverse technical teams: Service Desk, Windows/Linux Server Admins, FSO, Active Directory and O365 engineers Manage vendor relationships and third-party service providers, ensuring managed service contracts are fulfilled and SLA targets are strictly met Manage vendor relationships and third-party service providers, ensuring managed service contracts are fulfilled and SLA targets are strictly met Ensure continuous uptime, performance optimization, and high availability of enterprise hybrid infrastructure across Windows and Linux environments Provide reporting and dashboard analytics to senior leadership tracking SLA\'s and KPI\'s  Operations Manager - Managing SD, HCBU and Collaboration and Messaging teams 

 

Key Responsibilities

1. To implement best practices, develop processes/procedures and identify process efficiency measures so as to improve deliverables' quality & innovate global project management methodology with a view to maximize value provided to the business units
2. To work closely with customer/business units and ensure positive customer satisfaction for deliverables provided
3. To contribute to business growth through expansion of current service offerings and is accountable for scope, budget and delivery of projects
4. To monitor the progress of project and deliverables so as to submit weekly project status reports in a timely manner
5. To review & analyze deliverables and performance of teams across projects to ensure that all project deliverables are completed in the agreed customer timelines
6. To effectively manage the project team to ensure timely completion of all customer project deliverables assigned to each team member
7. To provide required support to resolve escalated issues related to projects undertaken and team performance.

Skill Requirements

: Bachelor’s degree in Computer Science, Information Technology, or a related field Proven experience as an IT Operations Manager, IT Manager, or similar role Experience with IT service management (ITSM) frameworks like ITIL. Proficiency in system monitoring, IT automation, and troubleshooting tools Excellent leadership, problem-solving, and decision-making skills Strong communication and project management skills.

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.