Job Summary

Cisco SDWAN EngineerrnrnRequirements : L3 Senior-LevelrnrnLocation: Noida rnrnrnThe role of Support Engineers is to provide Implementation and Test and Turn up support for SD-WAN network of all supported SD-WAN technologies. Acts as a single point of contact to triage and investigate any SD-WAN incident reported via monitoring tools or by customers. Support includes Incident Management related connectivity issues including and not limited to network underlay issues.rnrnKey Requirements:rnrn• Rich experience of QOS/MPLS, BGP, OSPF, L3VPN/L2VPN, BFD, SD-WAN, NetConf, NMS & OSS/BSS protocols.rn• Should have profound knowledge of OMP,DTLS, IP Sec & other Secure internet Gateway tunnel.rn• Good experience in SDWAN Multicloud environment, Azure Express route, Cloud-on Ramp, DIA, Zone base firewall, IPS, AMP, Umbrella.rn• Experience in SDN/NFV, SDWAN (Viptela is must and Velocloud / Versa is desirable) & Cisco cEdge & vEdge router onboarding to SDWAN controller.rn• Strong knowledge in cisco SDWAN all controller element vBond, vSmart & vManage in HA environment .rn• Demonstrated experience with LAN/WAN, routing protocols, VRRP, VRF, QoS, troubleshooting, and scriptingrn• Industrial certifications in Cisco, Juniper, F5.rn• Demonstration of CCNP/CCNP SP (CCIP)/CCIE level (or higher) knowledge (or vendor alternatives) is must (required or comparable level)rn• Cloud technologies and security services (Zscaler) is desirable.rn• Work experience on cisco vRouter in multi cloud environment.rn• Wireless & SD-Access knowledge is an advantage.rnrnrnrnrnResponsibilities:rnrn• Managing & troubleshoot SDWAN Template, Control connection, PNP portal, BFD IP sec tunnel, SIG tunnel.rn rn• Configure Quality of Service.rnrn• Assists in network troubleshooting and provides input for root cause analysis for network related outages.rnrn• Meet and maintain a dialog with support teams and vendors to support SDWAN Network operations and projects.rnrn• Work with remote technicians and install various network elements associated with SDWAN deployments. This can include but is not limited to various white box solutions (Viptela, Velocloud, Versa etc.), vNFs (SDWAN, security, etc.) or other hardware components such as Cisco routers, Riverbed WAN Accelerators, Visual probes, LAN Switches, Wireless Netgates, LTE or Broadband modems, etc.rnrn• Manage and control a test and turn-up bridge required for service activationrnrn• Accurate documentation of activation activities, notes, client communication, etc.rnrn• Coordination of bridge calls, communication to engage resources and vendors to resolve issues.rnrn• Provide support coordination, escalation and troubleshooting assistance for SDWAN Network infrastructure including Networkingrnrn• Troubleshoot various circuit types - Ethernet, T1/E1, T3/E3, BB, LTErnrn• Access MPLS backbone routers (Cisco, Juniper) and troubleshoot at various layersrnrn• Ensure monitoring of batch scheduling and backup jobs and perform initial troubleshooting and escalation as documented upon failurernrn• Troubleshooting hardware and serving as an on-site resource for WAN Participate in resolutionrnrn• Will be required to work in various shifts (Day/Night) including holidays and weekendsrnrn

Key Responsibilities

1. To implement best practices, develop processes/procedures and identify process efficiency measures so as to improve deliverables' quality & innovate global project management methodology with a view to maximize value provided to the business units
2. To work closely with customer/business units and ensure positive customer satisfaction for deliverables provided
3. To contribute to business growth through expansion of current service offerings and is accountable for scope, budget and delivery of projects
4. To monitor the progress of project and deliverables so as to submit weekly project status reports in a timely manner
5. To review & analyze deliverables and performance of teams across projects to ensure that all project deliverables are completed in the agreed customer timelines
6. To effectively manage the project team to ensure timely completion of all customer project deliverables assigned to each team member
7. To provide required support to resolve escalated issues related to projects undertaken and team performance.

Skill Requirements

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Other Requirements

Managing & troubleshoot SDWAN Template, Control connection, PNP portal, BFD IP sec tunnel, SIG tunnel. • Configure Quality of Service. • Assists in network troubleshooting and provides input for root cause analysis for network related outages. • Meet and maintain a dialog with support teams and vendors to support SDWAN Network operations and projects. • Work with remote technicians and install various network elements associated with SDWAN deployments. This can include but is not limited to various white box solutions (Viptela, Velocloud, Versa etc.), vNFs (SDWAN, security, etc.) or other hardware components such as Cisco routers, Riverbed WAN Accelerators, Visual probes, LAN Switches, Wireless Netgates, LTE or Broadband modems, etc. • Manage and control a test and turn-up bridge required for service activation • Accurate documentation of activation activities, notes, client communication, etc. • Coordination of bridge calls, communication to engage resources and vendors to resolve issues. • Provide support coordination, escalation and troubleshooting assistance for SDWAN Network infrastructure including Networking • Troubleshoot various circuit types - Ethernet, T1/E1, T3/E3, BB, LTE • Access MPLS backbone routers (Cisco, Juniper) and troubleshoot at various layers • Ensure monitoring of batch scheduling and backup jobs and perform initial troubleshooting and escalation as documented upon failure • Troubleshooting hardware and serving as an on-site resource for WAN Participate in resolution