Sr Service Delivery Manager (DPO)
India
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Job Description
Sr Service Delivery Manager (DPO)
Noida, Uttar Pradesh

Job Summary

To manage application support and maintenance operations to the satisfaction of the customer and meeting the agreed service levels and within the cost budgeted for providing the support.

Key Responsibilities

1. Co-Ordination With Onsite Track Leads And Engaging With Customers
2. Ensure Process Effectiveness And Continual Service Improvement
3. Managing Cost Of Providing Service Within Budgeted Levels
4. Managing Risks And Escalating Appropriately To Sr Management
5. Managing Support Operations To Agreed Slas
6. To Lead, Guide And Coach The Team

Skill Requirements

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Other Requirements

Job Title: E3.2 Senior Manager (FP&A) Location: Hyderabad or Noida Job Type: Full-Time work from office Company Overview: XXXX Job Overview: We are seeking an experienced and strategic Financial Planning & Analysis (FP&A) Senior Manager with 15+ years of experience to lead enterprise-wide financial planning, performance management, and business finance. This role requires deep expertise in financial strategy, strong leadership capabilities, and the ability to partner with executive stakeholders to drive business outcomes and long-term value creation. Key Responsibilities: End-to-End FP&A Leadership: Lead and oversee enterprise-wide financial planning processes including Annual Operating Plan (AOP), rolling forecasts, and long-range strategic planning. Ensure alignment between financial plans and organizational strategy across multiple business units. Business Performance & Strategic Insights: Review and analyze financial performance, including revenue, cost, and profitability drivers. Provide executive-level insights, variance analysis, and forward-looking recommendations. Drive performance improvement initiatives and identify risks and opportunities. Strategic Finance & Decision Support: Lead complex financial modeling, scenario analysis, and business case evaluations for strategic initiatives. Support mergers, investments, cost optimization, and transformation programs. Leadership & Organization Development: Lead and develop a large FP&A team, including managers and analysts. Drive talent development, succession planning, and high-performance culture. Optimize team structure, utilization, and capability building. Client & Stakeholder Engagement: Act as a trusted advisor to senior leadership and CXO-level stakeholders. Present financial performance, forecasts, and strategic recommendations. Influence decision-making through data-driven insights. Management Reporting & Governance: Oversee enterprise reporting frameworks, dashboards, and KPIs. Ensure consistency, accuracy, and clarity in financial communication. Establish governance and standardization across reporting processes. Transformation & Automation: Lead digital finance transformation initiatives including automation, AI, and advanced analytics. Drive efficiency improvements and enhance forecasting accuracy. Data, Systems & Controls: Ensure integrity of financial data across ERP and planning systems. Strengthen financial controls, governance, and compliance mechanisms. Qualifications: Education: Bachelor’s or Master’s degree in Finance, Accounting, or related field. CA / MBA / CFA preferred. Experience: 15+ years of experience in FP&A, corporate finance, or business finance roles with significant leadership exposure. Technical Skills: Advanced
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2026 totaled $14.7 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.