Job Summary

Role: Digital Workplace Architect / Senior Engineer (L3/L4) – Intel vPro & Fleet Services

Location: India

Role Overview

 A highly skilled Digital Workplace Architect / Senior Engineer (L3/L4) to lead and scale managed services for Intel vPro and Intel Device/Fleet Services across EN and NN customers. A techno-functional architect who can deliver, scale, and monetize Intel vPro-led Digital Workplace services.

This role will be pivotal in:

• Driving end-to-end service delivery
• Enabling a self-sustaining revenue stream for HCLTech in collaboration with Intel

Key Responsibilities

Technical Leadership & Architecture

• Architect and implement Intel vPro-based Digital Workplace solutions
• Design and deploy:
  • Intel EMA (Endpoint Management Assistant)
  • AMT (Active Management Technology)
  • Endpoint security and remote management frameworks
• Define reference architectures for:
  • Enterprise-scale device management
  • Secure remote access and out-of-band management
• Integrate vPro capabilities with:
  • Microsoft Intune / SCCM / Autopilot
  • Azure AD / Entra ID
  • Zero Trust architectures

Managed Services Delivery

• Lead L3/L4 support for:
  • Intel vPro environments
  • Fleet management services
• Establish and optimize:
  • Monitoring, alerting, and automation frameworks
  • Incident, problem, and change management processes
• Ensure:
  • SLA adherence
  • High availability and service reliability
• Drive automation-first approach for scalability

Service Offering & Revenue Enablement

• Build and package:
  • Intel vPro Managed Services offering
  • Device lifecycle and fleet management services
• Identify and drive:
  • Upsell / cross-sell opportunities
  • New revenue streams within existing EN/NN accounts
• Support pre-sales in:
  • Solutioning
  • RFP/RFI responses
  • Customer presentations and workshops

Intel Ecosystem Collaboration

• Work closely with:
  • Intel account teams
  • OEM partners (HP, Dell, Lenovo)
• Align with Intel programs:
  • vPro platform initiatives
  • AIPC / endpoint transformation strategies
• Co-develop joint GTM strategies with Intel

Innovation & Practice Development

• Build reusable assets:
  • Playbooks
  • Automation scripts
  • Deployment frameworks
• Contribute to:
  • Intel Ecosystem growth
  • Thought leadership and POV creation
• Drive adoption of:
  • AI-driven endpoint management
  • Predictive maintenance and analytics

Skill Requirements

Core Technical Skills

• Deep expertise in:
  • Intel vPro / AMT / EMA
  • Endpoint management (Intune, SCCM, Workspace ONE)
• Strong knowledge of:
  • Windows enterprise environments
  • Azure / Entra ID / identity management
  • Networking fundamentals (VPN, firewalls, WAF considerations)
• Experience with:
  • Zero Trust security models
  • Remote device provisioning and lifecycle management

Architecture & Integration

• Proven experience designing:
  • Enterprise-scale digital workplace solutions
• Integration experience across:
  • Cloud + endpoint + security layers
• Familiarity with:
  • API integrations and automation tools (PowerShell, Python)

Managed Services Expertise

• Experience in:
  • L3/L4 support roles
  • ITIL processes (Incident, Problem, Change)
• Exposure to:
  • Managed service delivery models
  • SLA/KPI governance

Business & Consulting Skills

• Ability to:
  • Translate technical solutions into business value
  • Engage with senior stakeholders
• Experience in:
  • Pre-sales and solutioning
  • Building service offerings

Other Requirements

• Intel certifications or hands-on deployment experience (vPro/EMA)
• Microsoft certifications (Azure, Endpoint Manager)
• ITIL certification
• Experience working with:
  • OEM ecosystems (HP, Dell, Lenovo)
  • Large enterprise/global clients

Experience Level

• 10+ years in Digital Workplace / EUC domain
• Minimum 3–5 years in architect or senior L3/L4 role
• Proven record in enterprise-scale deployments

Success Metrics (KPIs)

Delivery

• SLA adherence > 99%
• Reduction in incident resolution time
• Automation-led efficiency improvements

Business Impact

• Revenue generated from:
  • vPro managed services
  • Fleet services offerings
• Number of new deals / expansions in EN & NN accounts

Innovation

• Number of reusable assets created
• Adoption of new Intel-led solutions (e.g., AI PC, vPro enhancements)

Strategic Impact

This role is critical to:

• Establish HCLTech as a leader in Intel-powered Digital Workplace services
• Drive scalable managed services revenue
• Strengthen HCL–Intel strategic partnership
• Enable next-gen workplace transformation (AI PC, secure endpoints, edge computing)