Sr Subject Matter Expert (Support&Ops)
India
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Job Description
Sr Subject Matter Expert (Support&Ops)
Noida, Uttar Pradesh

Job Summary

Job Summary : 1. Firewall Administration & Operations Configure, manage, and maintain Palo Alto Networks firewalls (PAN-OS) across environments Perform policy creation, rule base optimization, and access control management Monitor firewall health, performance, and traffic logs and take corrective actions Execute change management activities (add/modify/remove rules) as per approval workflows 👉 Supported by internal reference: firewall configuration, policy management, monitoring, troubleshooting [Urgent Req...M Research | Outlook] 2. Security Monitoring & Incident Response Analyze logs and alerts via Palo Alto tools (e.g., Panorama, Cortex, SIEM integrations) Respond to security incidents, intrusions, and network anomalies Coordinate with SOC teams for incident triage and escalation handling Conduct root cause analysis (RCA) for security incidents and outages 👉 Supported by internal reference: incident response, RCA, SOC collaboration [Urgent Req...M Research | Outlook] 3. Configuration Management & Optimization Perform advanced configuration: NAT policies VPNs (IPSec/GlobalProtect) Security zones, profiles, and objects Optimize policies for performance, compliance, and risk reduction Manage firmware upgrades, patches, and lifecycle management 👉 Supported by internal reference: upgrades, configuration, optimization [Urgent Req...M Research | Outlook] 4. Compliance & Governance Ensure adherence to enterprise security policies and standards Support audits (ISO 27001, PCI-DSS, internal audits) Maintain documentation, SOPs, and audit trails Validate configurations against security baselines 5. Collaboration & Support Work with: Network engineering teams for design alignment SOC teams for threat monitoring Application teams for access requirements Provide L2/L3 support and escalate issues where required Participate in security reviews and CAB meetings 👉 Supported by internal reference: collaboration with IT and architecture teams [Urgent Req...M Research | Outlook] 6. Continuous Improvement Identify security gaps and recommend improvements Stay updated with Palo Alto product updates and threat landscape Support automation initiatives (e.g., rule lifecycle automation, compliance scripts) Required Skills & Experience Technical Skills Strong experience in: Palo Alto Networks Firewalls (PAN-OS) Panorama (centralized management) VPN technologies (IPSec / SSL VPN) Network protocols (TCP/IP, routing, switching) Hands-on experience with: Log analysis & SIEM tools Network security concepts (IDS/IPS, URL filtering, threat prevention) Certifications (Preferred) PCNSA / PCNSE (Palo Alto Certified) Any security certifications (CEH, CISSP, CCNP Security – advantage) Soft Skills Strong analytical and troubleshooting mindset Excellent communication and stakeholder management Ability to work in 24x7 operational environments Experience Profile 3–8 years (L2/L3 roles common) Experience in enterprise-scale environments (multi-region, high availability) Typical KPIs / Success Metrics Firewall uptime and SLA adherence Incident response time (MTTR) Policy compliance and audit findings reduction Change success rate Value in Your Context (HCL/BASF/DHL-type environments) Given your current responsibilities in cybersecurity operations reviews and audit compliance, this role directly supports: Prisma / Palo Alto stack management Audit readiness (ISO, ECA, PCI-DSS) Security governance and compliance reporting



Key Responsibilities

Job Responsibilities : 1. Firewall Administration & Operations Configure, manage, and maintain Palo Alto Networks firewalls (PAN-OS) across environments Perform policy creation, rule base optimization, and access control management Monitor firewall health, performance, and traffic logs and take corrective actions Execute change management activities (add/modify/remove rules) as per approval workflows 👉 Supported by internal reference: firewall configuration, policy management, monitoring, troubleshooting [Urgent Req...M Research | Outlook] 2. Security Monitoring & Incident Response Analyze logs and alerts via Palo Alto tools (e.g., Panorama, Cortex, SIEM integrations) Respond to security incidents, intrusions, and network anomalies Coordinate with SOC teams for incident triage and escalation handling Conduct root cause analysis (RCA) for security incidents and outages 👉 Supported by internal reference: incident response, RCA, SOC collaboration [Urgent Req...M Research | Outlook] 3. Configuration Management & Optimization Perform advanced configuration: NAT policies VPNs (IPSec/GlobalProtect) Security zones, profiles, and objects Optimize policies for performance, compliance, and risk reduction Manage firmware upgrades, patches, and lifecycle management 👉 Supported by internal reference: upgrades, configuration, optimization [Urgent Req...M Research | Outlook] 4. Compliance & Governance Ensure adherence to enterprise security policies and standards Support audits (ISO 27001, PCI-DSS, internal audits) Maintain documentation, SOPs, and audit trails Validate configurations against security baselines 5. Collaboration & Support Work with: Network engineering teams for design alignment SOC teams for threat monitoring Application teams for access requirements Provide L2/L3 support and escalate issues where required Participate in security reviews and CAB meetings 👉 Supported by internal reference: collaboration with IT and architecture teams [Urgent Req...M Research | Outlook] 6. Continuous Improvement Identify security gaps and recommend improvements Stay updated with Palo Alto product updates and threat landscape Support automation initiatives (e.g., rule lifecycle automation, compliance scripts) Required Skills & Experience Technical Skills Strong experience in: Palo Alto Networks Firewalls (PAN-OS) Panorama (centralized management) VPN technologies (IPSec / SSL VPN) Network protocols (TCP/IP, routing, switching) Hands-on experience with: Log analysis & SIEM tools Network security concepts (IDS/IPS, URL filtering, threat prevention) Certifications (Preferred) PCNSA / PCNSE (Palo Alto Certified) Any security certifications (CEH, CISSP, CCNP Security – advantage) Soft Skills Strong analytical and troubleshooting mindset Excellent communication and stakeholder management Ability to work in 24x7 operational environments Experience Profile 3–8 years (L2/L3 roles common) Experience in enterprise-scale environments (multi-region, high availability) Typical KPIs / Success Metrics Firewall uptime and SLA adherence Incident response time (MTTR) Policy compliance and audit findings reduction Change success rate Value in Your Context (HCL/BASF/DHL-type environments) Given your current responsibilities in cybersecurity operations reviews and audit compliance, this role directly supports: Prisma / Palo Alto stack management Audit readiness (ISO, ECA, PCI-DSS) Security governance and compliance reporting



Skill Requirements

Job Responsibilities : 1. Firewall Administration & Operations Configure, manage, and maintain Palo Alto Networks firewalls (PAN-OS) across environments Perform policy creation, rule base optimization, and access control management Monitor firewall health, performance, and traffic logs and take corrective actions Execute change management activities (add/modify/remove rules) as per approval workflows 👉 Supported by internal reference: firewall configuration, policy management, monitoring, troubleshooting [Urgent Req...M Research | Outlook] 2. Security Monitoring & Incident Response Analyze logs and alerts via Palo Alto tools (e.g., Panorama, Cortex, SIEM integrations) Respond to security incidents, intrusions, and network anomalies Coordinate with SOC teams for incident triage and escalation handling Conduct root cause analysis (RCA) for security incidents and outages 👉 Supported by internal reference: incident response, RCA, SOC collaboration [Urgent Req...M Research | Outlook] 3. Configuration Management & Optimization Perform advanced configuration: NAT policies VPNs (IPSec/GlobalProtect) Security zones, profiles, and objects Optimize policies for performance, compliance, and risk reduction Manage firmware upgrades, patches, and lifecycle management 👉 Supported by internal reference: upgrades, configuration, optimization [Urgent Req...M Research | Outlook] 4. Compliance & Governance Ensure adherence to enterprise security policies and standards Support audits (ISO 27001, PCI-DSS, internal audits) Maintain documentation, SOPs, and audit trails Validate configurations against security baselines 5. Collaboration & Support Work with: Network engineering teams for design alignment SOC teams for threat monitoring Application teams for access requirements Provide L2/L3 support and escalate issues where required Participate in security reviews and CAB meetings 👉 Supported by internal reference: collaboration with IT and architecture teams [Urgent Req...M Research | Outlook] 6. Continuous Improvement Identify security gaps and recommend improvements Stay updated with Palo Alto product updates and threat landscape Support automation initiatives (e.g., rule lifecycle automation, compliance scripts) Required Skills & Experience Technical Skills Strong experience in: Palo Alto Networks Firewalls (PAN-OS) Panorama (centralized management) VPN technologies (IPSec / SSL VPN) Network protocols (TCP/IP, routing, switching) Hands-on experience with: Log analysis & SIEM tools Network security concepts (IDS/IPS, URL filtering, threat prevention) Certifications (Preferred) PCNSA / PCNSE (Palo Alto Certified) Any security certifications (CEH, CISSP, CCNP Security – advantage) Soft Skills Strong analytical and troubleshooting mindset Excellent communication and stakeholder management Ability to work in 24x7 operational environments Experience Profile 3–8 years (L2/L3 roles common) Experience in enterprise-scale environments (multi-region, high availability) Typical KPIs / Success Metrics Firewall uptime and SLA adherence Incident response time (MTTR) Policy compliance and audit findings reduction Change success rate Value in Your Context (HCL/BASF/DHL-type environments) Given your current responsibilities in cybersecurity operations reviews and audit compliance, this role directly supports: Prisma / Palo Alto stack management Audit readiness (ISO, ECA, PCI-DSS) Security governance and compliance reporting

 

Other Requirements

Job Responsibilities : 1. Firewall Administration & Operations Configure, manage, and maintain Palo Alto Networks firewalls (PAN-OS) across environments Perform policy creation, rule base optimization, and access control management Monitor firewall health, performance, and traffic logs and take corrective actions Execute change management activities (add/modify/remove rules) as per approval workflows 👉 Supported by internal reference: firewall configuration, policy management, monitoring, troubleshooting [Urgent Req...M Research | Outlook] 2. Security Monitoring & Incident Response Analyze logs and alerts via Palo Alto tools (e.g., Panorama, Cortex, SIEM integrations) Respond to security incidents, intrusions, and network anomalies Coordinate with SOC teams for incident triage and escalation handling Conduct root cause analysis (RCA) for security incidents and outages 👉 Supported by internal reference: incident response, RCA, SOC collaboration [Urgent Req...M Research | Outlook] 3. Configuration Management & Optimization Perform advanced configuration: NAT policies VPNs (IPSec/GlobalProtect) Security zones, profiles, and objects Optimize policies for performance, compliance, and risk reduction Manage firmware upgrades, patches, and lifecycle management 👉 Supported by internal reference: upgrades, configuration, optimization [Urgent Req...M Research | Outlook] 4. Compliance & Governance Ensure adherence to enterprise security policies and standards Support audits (ISO 27001, PCI-DSS, internal audits) Maintain documentation, SOPs, and audit trails Validate configurations against security baselines 5. Collaboration & Support Work with: Network engineering teams for design alignment SOC teams for threat monitoring Application teams for access requirements Provide L2/L3 support and escalate issues where required Participate in security reviews and CAB meetings 👉 Supported by internal reference: collaboration with IT and architecture teams [Urgent Req...M Research | Outlook] 6. Continuous Improvement Identify security gaps and recommend improvements Stay updated with Palo Alto product updates and threat landscape Support automation initiatives (e.g., rule lifecycle automation, compliance scripts) Required Skills & Experience Technical Skills Strong experience in: Palo Alto Networks Firewalls (PAN-OS) Panorama (centralized management) VPN technologies (IPSec / SSL VPN) Network protocols (TCP/IP, routing, switching) Hands-on experience with: Log analysis & SIEM tools Network security concepts (IDS/IPS, URL filtering, threat prevention) Certifications (Preferred) PCNSA / PCNSE (Palo Alto Certified) Any security certifications (CEH, CISSP, CCNP Security – advantage) Soft Skills Strong analytical and troubleshooting mindset Excellent communication and stakeholder management Ability to work in 24x7 operational environments Experience Profile 3–8 years (L2/L3 roles common) Experience in enterprise-scale environments (multi-region, high availability) Typical KPIs / Success Metrics Firewall uptime and SLA adherence Incident response time (MTTR) Policy compliance and audit findings reduction Change success rate Value in Your Context (HCL/BASF/DHL-type environments) Given your current responsibilities in cybersecurity operations reviews and audit compliance, this role directly supports: Prisma / Palo Alto stack management Audit readiness (ISO, ECA, PCI-DSS) Security governance and compliance reporting

 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.