Sr Subject Matter Expert (Support&Ops)
India
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Job Description
Sr Subject Matter Expert (Support&Ops)
Noida, Uttar Pradesh

Job Summary

 IT Technical Operations Manager (Network) Job Description  Role Summary: o Lead and manage enterprise network operations, ensuring high availability, performance, and security across LAN, WAN, SD-WAN, wireless, data center, and cloud connectivity. Drive operational excellence, incident resolution, service improvements, and team leadership while meeting business SLAs.  Key Responsibilities: o Manage 24x7 network operations and technical support teams (L1/L2/L3). o Ensure availability and performance of LAN, WAN, SD-WAN, Wi-Fi, VPN, firewalls, and load balancers. o Lead Major Incident Management, Root Cause Analysis (RCA), and Problem Management. o Drive Change Management, patching, upgrades, and maintenance activities. o Monitor network health using tools such as SolarWinds and other NMS platforms. o Collaborate with vendors, ISPs, and cross-functional teams to resolve critical issues. o Ensure SLA/KPI compliance and prepare operational reports for stakeholders. o Implement automation, process improvements, and operational best practices. o Support security, compliance, disaster recovery, and business continuity initiatives.  Required Skills: o Enterprise Networking (Cisco preferrable, Aruba, Juniper) o Routing & switching, SD-WAN, Wireless o Firewalls (Fortinet, Cisco), F5 Load Balancers o Network Monitoring (SolarWinds, DNAC) o ITIL Incident, Problem, and Change Management (ServiceNow) o Leadership, stakeholder management, and vendor coordination o Excellent communication o Analytical and Problems-solving Skills o Customer-focused mindset  Experience & Preferred Certifications: o 10-15+ years in Enterprise Network Operations. o 6-8+ years leading technical operations or network support teams o Experience managing global network environments and delivering SLA-driven services. o ITIL Expert certification o N+, CCNA, CCNP, CCIE, or equivalent.

Key Responsibilities

Primary skill - Network data , SD WAN , LAN WAN

Skill Requirements

Primary skill - Network data , SD WAN , LAN WAN

Other Requirements

Primary skill - Network data , SD WAN , LAN WAN
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.