Sr Subject Matter Expert (Support&Ops)
India
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Job Description
Sr Subject Matter Expert (Support&Ops)
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

The I&O Operations Manager is responsible for leading end-to-end Infrastructure & Operations (I&O) delivery across datacenter, cloud, and hybrid platforms. This role drives operational stability, SLA adherence, automation-led transformation, and cost optimization while managing global teams and ensuring business-aligned service delivery. Aligns with the converged SRE-driven infrastructure model where operations evolve from reactive to predictive and automation-first services.

Key Responsibilities

Own delivery across compute, storage, network, backup, database, and cloud platforms Manage hybrid infrastructure operations (on-prem DC + public cloud) Ensure high availability, performance, and reliability of all service

Skill Requirements

Infrastructure platforms: Windows, Linux/Unix, VMware, Hyper-V Cloud: Azure / AWS (Operations + Governance) Databases: Oracle, SQL Server, DB2, Sybase Storage & Backup: SAN/NAS, Commvault, Veeam, NetWorker Monitoring & AIOps tools (SCOM, SolarWinds, Dynatrace, etc.) ITSM tools: ServiceNow (Incident, Problem, Change)

Other Requirements

Strong executive communication and stakeholder management Decision-making in high-severity incidents (P1/P2) Strategic thinking with operational execution focus Financial and commercial acumen Continuous improvement and transformation mindset
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.