Sr Subject Matter Expert (Support&Ops)
India
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Job Description
Sr Subject Matter Expert (Support&Ops)
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

 Own and drive the end-to-end Intune / Endpoint Management track within DFS delivery, ensuring secure, compliant, and scalable device lifecycle management across global environments while aligning with customer transformation and governance objectives.

Key Responsibilities

Track Ownership & Delivery Lead the Intune track (Windows, iOS, Android) across BAU + transformation Own device lifecycle: enrollment, configuration, compliance, patching, decommissioning [I have urg...ft Endpoin | Viva Engage] Ensure SLA adherence, service stability, and continuous improvement

Skill Requirements

Own and drive the end-to-end Intune / Endpoint Management track within DFS delivery, ensuring secure, compliant, and scalable device lifecycle management across global environments while aligning with customer transformation and governance objectives. Design & Implementation Define and implement: Compliance policies & security baselines Configuration profiles (OMA-URI/ADMX) Autopilot / Azure AD Join / Co-management strategies [I have urg...ft Endpoin | Viva Engage] Drive modern workplace transformation (SCCM → Intune, co-management, cloud-first endpoints) Act as L3/Lead escalation point for: Enrollment issues, policy conflicts, app deployment failures Compliance and access-related incidents [I have urg...ft Endpoin | Viva Engage] Conduct RCA, trend analysis, and proactive issue prevention

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.