Sr Subject Matter Expert (Support&Ops)
India
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Job Description
Sr Subject Matter Expert (Support&Ops)
Noida, Uttar Pradesh

Job Summary

Complex Troubleshooting: Debug and resolve intricate software and data-path issues by replicating customer environments across cloud and on-premise deployments.Root Cause Analysis (RCA): Deliver deep technical RCAs for critical production incidents and performance bottlenecks.Engineering Collaboration: Partner directly with core engineering, product, and cloud operations teams to report code-level bugs and fast-track patches.Deployment Guidance: Provide architecture and operational expertise during customer software upgrades, testing, and migration phases.Customer Advocacy: Own high-severity escalation paths, ensuring clear communication between technical teams and business stakeholders.

Key Responsibilities

Complex Troubleshooting: Debug and resolve intricate software and data-path issues by replicating customer environments across cloud and on-premise deployments.Root Cause Analysis (RCA): Deliver deep technical RCAs for critical production incidents and performance bottlenecks.Engineering Collaboration: Partner directly with core engineering, product, and cloud operations teams to report code-level bugs and fast-track patches.Deployment Guidance: Provide architecture and operational expertise during customer software upgrades, testing, and migration phases.Customer Advocacy: Own high-severity escalation paths, ensuring clear communication between technical teams and business stakeholders.

Skill Requirements

 Experience: 7+ years in the enterprise software or high-availability infrastructure industry.Technical Stack: Expert knowledge of Linux/Unix systems, TCP/IP networking, and performance monitoring.Database Knowledge: Strong background in NoSQL databases, with hands-on expertise specifically in Redis architecture, replication, and clustering.Programming/Scripting: Proficiency in one or more languages (e.g., Python, Bash, Go, Lua, or C/C++) for automation and debugging.Cloud & DevOps: Familiarity with cloud providers (AWS, GCP, Azure) and container orchestration tools like Kubernetes.Communication: Exceptional verbal and written English communication skills for customer-facing presentations and documentation.  

Other Requirements

 Experience: 7+ years in the enterprise software or high-availability infrastructure industry.Technical Stack: Expert knowledge of Linux/Unix systems, TCP/IP networking, and performance monitoring.Database Knowledge: Strong background in NoSQL databases, with hands-on expertise specifically in Redis architecture, replication, and clustering.Programming/Scripting: Proficiency in one or more languages (e.g., Python, Bash, Go, Lua, or C/C++) for automation and debugging.Cloud & DevOps: Familiarity with cloud providers (AWS, GCP, Azure) and container orchestration tools like Kubernetes.Communication: Exceptional verbal and written English communication skills for customer-facing presentations and documentation.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.