Sr Subject Matter Expert (Support&Ops)
United States
Job Description
Sr Subject Matter Expert (Support&Ops)
New York, New York

Job Summary

As Project Manager, you operate in the project governance space for a defined batch of work within Infrastructure & Operations (I&O). You provide the project-level governance needed to coordinate, track, manage, and communicate delivery of a clearly defined scope of work, typically requiring coordination across one or two delivery teams. This role is designed for an environment where much of the work is delivered through long-lived Agile Teams and Agile Release Trains (ARTs), rather than temporary project teams. The Project Manager does not replace or override standing team governance. Instead, the role provides a project management wrapper around a specific batch of work as it flows through the relevant delivery teams, while working within their existing methods, tools, and governance structures. You create and maintain a unified view of project scope, schedule, cost, dependencies, risks, issues, decisions, and readiness, even when the work is delivered through different methods, internal organizations, or external vendors. You ensure the right process is followed, work is routed through the right channels, and stakeholders receive decision-useful information. You support delivery approaches that reduce risk and enable useful work to be delivered in smaller increments wherever practical, rather than assuming that all project value must wait until the end of the project.

Key Responsibilities

Govern the project wrapper for a defined batch of work • Provide project governance for clearly defined work, typically requiring coordination across one or two delivery teams. • Ensure the project is governed through the correct channels and with the appropriate level of discipline. • Function as the primary coordination point for business stakeholders throughout the delivery lifecycle. 2) Create and maintain a unified view of scope, schedule, and cost • Maintain an integrated view of scope, schedule, cost, assumptions, dependencies, and delivery commitments across participating teams. • Partner with the Portfolio Management Team to track budget and cost for non-labor spend and provide visibility of project-related work flowing through long-lived teams. • Actively manage cost and budget for temporary teams organized around the project scope where required. • Track equipment orders and deliveries and coordinate staging and shipment schedules while maintaining accurate inventory records. 3) Facilitate intake, framing, and routing • Coordinate project intake and framing through standard governance channels. • Engage Agile Teams, ARTs, Platform Owners, Product Owners, and accountable parties based on how the scope will be delivered. • Do not approve or prioritize intake directly unless explicitly delegated. 4) Coordinate dependencies, risks, issues, and decisions • Maintain an integrated view of project dependencies, risks, issues, decisions, owners, due dates, and escalation paths. • Escalate when progress stalls, ownership is unclear, or decisions exceed team authority. 5) Work effectively with long-lived Agile Teams and ARTs • Work within existing governance, tooling, and delivery methods. • Respect the governance boundaries of Scrum Masters, RTEs, Platform Owners, Product Owners, System Architects, and delivery teams. • Build project-level views around standing structures rather than replacing them. 6) Coordinate readiness, milestones, release, and cutover • Coordinate kickoff meetings, status reviews, milestone, release, cutover, transition, and handoff readiness. • Collaborate with Program Managers on integrated readiness and governance where the project is part of a wider program. • Collaborate with communication teams for deployment communications and stakeholder notifications. 7) Support incremental and iterative delivery • Encourage sequencing that enables earlier validation, feedback, and value delivery where practical. • Coordinate staged releases with accountable owners and delivery teams. 8) Provide reporting and stakeholder visibility • Communicate integrated status across scope, schedule, cost, dependencies, risks, issues, decisions, and readiness. • Support steering forums and governance reviews with a clear view of delivery reality and decisions required. • Support lessons learned and process improvement opportunities. 9) Work across organizational boundaries • Coordinate across I&O, other National Grid teams, external vendors, and delivery partners. • Coordinate site escorts and building access requirements for all site surveys, pre-installation activities and installation work. • Ensure external dependencies and contributors are represented in project governance and readiness planning. Deliverables The contractor will be responsible for producing and maintaining: • Master Deployment Schedule • Site Readiness Tracker • Equipment Inventory Tracker • Installation Calendar • Vendor Contact Database • Weekly Status Reports • Risk and Issue Log • Budget and Billing Tracker • Site Acceptance Documentation • Project Closeout Reports

Skill Requirements

 Strong experience coordinating work across multiple teams, stakeholders, and delivery methods. • Demonstrated ability to maintain integrated views of scope, schedule, cost, dependencies, risks, and issues. • Experience in environments combining agile, flow-based, operational, and traditional project delivery. • Understanding of how to work with standing Agile Teams and ARTs without disrupting their governance model. • Experience supporting milestone readiness, release readiness, cutover planning, and stakeholder reporting. • Strong written and verbal communication skills for technical and non-technical audiences. • Ability to work effectively in matrixed environments across internal and external teams. • Practical understanding of staged and incremental delivery approaches.

Other Requirements

Expected Knowledge • Project planning and control • Scope, schedule, cost, risk, issue, and dependency management • Delivery governance and reporting • Agile delivery and flow-based work management • Cross-methodology coordination • Budget and cost visibility • Governance forums, escalation paths, and decision management Assignment Specific Knowledge • Experience supporting enterprise infrastructure, networking, telecommunications or technology organizations • Experience with telecommunications technologies including: analog/POTS services, cellular connectivity solutions, voice infrastructure, low voltage cabling. • Experience coordinating telecommunications or infrastructure deployment projects. • Experience scheduling field operations and site access activities. • Experience managing multiple concurrent initiatives and competing priorities • Experience with Jira, ServiceNow and Microsoft Suite • Ability to effectively coordinate cross-functional technical teams

Maximum Salary (US): 
Minimum Salary (US): 
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.