Job Summary

About the Role Senior Manager, Core Network Operations Automation & AI Senior Level · typically 8–15 years Full-time O ice-based role We are seeking a Technical Program Coordinator to serve as the delivery hub for complex Core Network Operations Automation & AI initiatives. The portfolio will span service assurance, fault and incident management, performance and capacity operations, configuration and change automation, operational analytics, agentic AI, and the evolution toward increasingly autonomous network operations. Working across Core Network Operations, Engineering, IT, security, business stakeholders, external vendors, and senior leadership, the successful candidate will combine disciplined program execution with technical curiosity, sound judgment, and confident communication at every organizational level.

Key Responsibilities

Key Responsibilities Project & Program Coordination • Coordinate multiple AI and automation projects across internal teams, external vendors, and cross functional partners. • Build and maintain integrated project plans, schedules, dependency maps, decision logs, action trackers, and risk registers. • Own milestone and deliverable tracking, actively protecting deadlines and driving timely closure of actions. • Anticipate blockers, scope conflicts, and delivery risks; develop mitigation options and escalate matters requiring senior attention. • Apply Agile, Scrum, waterfall, or hybrid delivery practices according to project needs and organizational context. • Embed execution discipline through portfolio prioritization, governance routines, resource visibility, change control, meeting cadence, action ownership, and continuous improvement. Stakeholder & Vendor Management • Act as the primary coordination point among engineering teams, business functions, external vendors, and senior stakeholders. • Align vendors on scope, contractual commitments, deliverables, service levels, acceptance criteria, and reporting expectations. • Build trusted relationships with technical specialists and executives by communicating with accuracy, transparency, and appropriate depth. • Navigate cultural, organizational, and commercial di erences in an international, multi-vendor environment. • De-escalate conflicts, clarify ownership, and refocus stakeholders on agreed outcomes and delivery commitments. Reporting & Communication • Produce concise, data-driven weekly and monthly portfolio reports, dashboards, and executive summaries. • Translate technical progress, trade-o s, risks, and decisions into clear business language for senior leadership. • Prepare and deliver management-level presentations with confidence and a strong command of the underlying facts. • Run e icient meetings with clear objectives, agendas, decisions, owners, due dates, and documented follow-ups. • Maintain accurate, consistent, and accessible records of decisions, actions, dependencies, and meeting outcomes. 

Skill Requirements

Core Network Operations & Technical Coordination Agentic AI & Autonomous Network Operations • Coordinate agentic AI initiatives involving goal-oriented agents, multi-agent orchestration, knowledge retrieval, tool and API integration, and automated operational decision workflows. • Support autonomous-network operations use cases based on intent-driven operations, real-time telemetry, predictive analysis, closed-loop assurance, self-healing, and proactive optimization. • Maintain clear human-in-the-loop approval points, policy guardrails, access controls, audit trails, confidence thresholds, rollback criteria, and escalation paths for production automation. • Track delivery maturity from use-case qualification and proof of concept through controlled pilot, operational validation, production readiness, and scaled adoption. • Ensure technical and operational owners define measurable outcomes, service-impact controls, acceptance evidence, and go-live and post-deployment review criteria. • Develop su icient working knowledge of mobile core domains and operational processes, including service assurance, fault, incident, performance, capacity, configuration, change, and problem management. • Coordinate automation across operational data sources and platforms such as telemetry, alarms, logs, performance counters, tickets, APIs, orchestration tools, and operational dashboards. • Ask informed technical and operational questions to validate estimates, challenge assumptions, uncover dependencies, and understand service-impact risks and delivery blockers. • Coordinate testing, operational readiness, handover, runbooks, rollback plans, acceptance criteria, and production support for automation a ecting live network operations. • Track operational outcomes using measures such as automation coverage, manual e ort reduction, alarm reduction, incident recurrence, mean time to detect, mean time to acknowledge, and mean time to restore. • Promote responsible AI delivery by ensuring security, privacy, compliance, auditability, access controls, human-review requirements, and operational safeguards are assigned to accountable owners. Leadership Support • Represent the Senior Manager’s priorities, direction, and delivery expectations accurately in meetings and working sessions. • Filter operational noise, synthesize issues, and surface only the information requiring senior judgment or intervention. • Handle sensitive information, including vendor and internal organizational matters, with discretion and professionalism. • Observe delivery-health indicators and raise capacity, collaboration, or sustainability concerns through appropriate channels.

Other Requirements

Required Qualifications • 8–15 years of experience in technical program coordination, project management, PMO, business analysis, consulting, telecom operations, or a related technology environment. • Bachelor’s degree in Engineering, Computer Science, Information Systems, Telecommunications, Business, or a related discipline; equivalent practical experience may be considered. • Demonstrated experience coordinating cross-functional programs with multiple stakeholders, vendors, dependencies, and competing operational priorities. • Practical exposure to network operations, service assurance, incident or problem management, operational automation, or production technology environments. • Strong written and verbal English communication skills, including executive-ready reporting and presentation capability. • Working knowledge of project planning, risk management, scope and change control, vendor coordination, acceptance management, and delivery governance. • Ability to operate independently, maintain attention to detail, and make sound escalation decisions in ambiguous and service-impacting situations. • Demonstrated professional discipline, including punctuality, preparation, reliable follow-through, ownership of commitments, confidentiality, and respect for operational governance and escalation protocols. • Willingness and ability to work from the o ice on a full-time basis and collaborate directly with operations, engineering, leadership, and vendor teams. Preferred Qualifications • Experience in telecom core-network operations, including EPC, 5G Core, IMS, packet core, voice core, signaling, subscriber data, or related service platforms. • Previous experience as a Technical Project Manager, Scrum Master, IT Business Analyst, PMO Analyst, Program Coordinator, Service Assurance Lead, or Operations Transformation professional. • Exposure to AIOps, agentic AI, intelligent automation, APIs, orchestration, DevOps, observability, closed-loop assurance, or production-readiness processes. • Experience managing vendors, statements of work, service-level commitments, operational acceptance, or commercial-governance processes. • Familiarity with ITIL, TM Forum autonomous-network concepts, or telecom operational-process frameworks. • PMP, PRINCE2, PMI-ACP, Certified ScrumMaster, SAFe, ITIL, or a comparable certification. • Additional language capability and experience working across cultures and time zones.