Sr Subject Matter Expert (Support&Ops)
India
Job Description
Sr Subject Matter Expert (Support&Ops)
Noida, Uttar Pradesh

Job Summary

To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA, quality norms and ensure positive customer satisfaction and contribute to EN business creation.

Key Responsibilities

Microsoft SQL Server Administration

Install, configure, upgrade, patch, and maintain SQL Server environments.

Manage SQL Server AlwaysOn Availability Groups, Clustering, Log Shipping, Replication, and Failover strategies.

Perform database backup, recovery, refresh, and cloning activities.

Monitor database health, performance, and capacity utilization.

Troubleshoot production issues and provide root cause analysis.

Implement SQL Server security standards, auditing, and compliance controls.

 

PostgreSQL Administration

Install, configure, administer, and maintain PostgreSQL databases.

Manage PostgreSQL replication, streaming replication, logical replication, and high availability solutions.

Perform performance tuning of PostgreSQL databases, queries, indexes, and configurations.

Execute PostgreSQL version upgrades and migrations.

Administer PostgreSQL backup and recovery solutions.

Monitor PostgreSQL instances and proactively identify performance bottlenecks.

Skill Requirements

SQL Server

SQL Server 2016/2019/2022 Administration

AlwaysOn Availability Groups

Clustering

Replication

Backup & Recovery

Performance Tuning

Query Optimization

Security & Auditing

Other Requirements

PostgreSQL

PostgreSQL 12/13/14/15/16 Administration

Replication & High Availability

Backup & Recovery

Performance Tuning

Query Optimization

Extension Management

Schema & Role Administration

 

Operating Systems

Windows Server

Linux (RHEL, CentOS, Ubuntu)

 

Preferred Skills

Experience with database migrations and modernization projects.

Experience in cloud-native database platforms.

Knowledge of ITIL processes.

Experience working in globally distributed support teams.

Exposure to DevOps and CI/CD practices.

Knowledge of database security and cybersecurity compliance frameworks.

 

Soft Skills

 

Excellent communication and stakeholder management skills.

Strong analytical and troubleshooting abilities.

Ability to work under pressure in a 24x7 production environment.

Strong documentation and presentation skills.

Ability to mentor junior DBAs and lead techni

Performance & Capacity Management

Analyze and optimize database performance.

Identify slow-running queries and implement tuning recommendations.

Conduct index optimization and statistics maintenance.

Perform database growth forecasting and capacity planning.

Ensure optimal resource utilization across database environments.

 

High Availability & Disaster Recovery

Design, implement, and support HA/DR architectures.

Execute disaster recovery testing and failover exercises.

Maintain and validate backup and recovery strategies.

Ensure compliance with defined RTO/RPO objectives.

 

Database Security & Compliance

Implement database security best practices.

Manage user access, roles, privileges, and authentication mechanisms.

Support vulnerability remediation and security audits.

Enforce encryption, password policies, and governance standards.

Ensure compliance with organizational and regulatory requirements.

 

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.