Sr Subject Matter Expert (Support&Ops)
United States
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Job Description
Sr Subject Matter Expert (Support&Ops)
Others, Ohio

Job Summary

NCR Aloha POS Support Specialist (L2 Support Engineer) Role Summary The NCR Aloha POS Support Specialist is responsible for providing Level 2 technical support for NCR Aloha Point of Sale (POS) solutions across Quick Service Restaurants (QSR), Full-Service Restaurants (FSR), and retail locations. The individual will ensure business continuity by maintaining POS availability, resolving incidents, supporting restaurant technology platforms, and coordinating with vendors and stakeholders. Key Responsibilities POS Application Support • Support NCR Aloha POS software, terminals, and restaurant technology platforms. • Troubleshoot order processing, pricing, promotions, discounts, and transaction failures. • Support End-of-Day (EOD) processing and sales reporting issues. • Resolve menu configuration, item availability, and store setup issues. Restaurant Technology Support • Support BOH (Back of House), KDS (Kitchen Display Systems), kiosks, payment devices, and peripheral equipment. • Diagnose interface issues between Aloha POS and payment processors. • Monitor restaurant systems for availability and performance. • Support restaurant technology upgrades, rollouts, and lifecycle management activities Technical Skills • NCR Aloha POS Administration and Support • Restaurant Technology Platforms • POS Hardware & Peripheral Devices • Kitchen Display Systems (KDS) • Payment Processing Integration

Key Responsibilities

NCR Aloha POS Support Specialist (L2 Support Engineer) Role Summary The NCR Aloha POS Support Specialist is responsible for providing Level 2 technical support for NCR Aloha Point of Sale (POS) solutions across Quick Service Restaurants (QSR), Full-Service Restaurants (FSR), and retail locations. The individual will ensure business continuity by maintaining POS availability, resolving incidents, supporting restaurant technology platforms, and coordinating with vendors and stakeholders. Key Responsibilities POS Application Support • Support NCR Aloha POS software, terminals, and restaurant technology platforms. • Troubleshoot order processing, pricing, promotions, discounts, and transaction failures. • Support End-of-Day (EOD) processing and sales reporting issues. • Resolve menu configuration, item availability, and store setup issues. Restaurant Technology Support • Support BOH (Back of House), KDS (Kitchen Display Systems), kiosks, payment devices, and peripheral equipment. • Diagnose interface issues between Aloha POS and payment processors. • Monitor restaurant systems for availability and performance. • Support restaurant technology upgrades, rollouts, and lifecycle management activities Technical Skills • NCR Aloha POS Administration and Support • Restaurant Technology Platforms • POS Hardware & Peripheral Devices • Kitchen Display Systems (KDS) • Payment Processing Integration

Skill Requirements

Program & Project Management

Other Requirements
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.