Sr Subject Matter Expert (Support&Ops)
India
Job Description
Sr Subject Matter Expert (Support&Ops)
Pune, Maharashtra

Job Summary

Years of Experience

  • 10+ years of experience in DevOps, DevSecOps, platform engineering, CI/CD automation, and cloud-native application delivery.

General Description

  • Serve as DevSecOps SME supporting Jefferies custom security and identity applications, developer workflows, CI/CD platforms, release engineering, and security automation. 
  • Integrate security controls into software-delivery pipelines while improving platform stability, developer experience, deployment reliability, and operational efficiency. 
  • Collaborate with AppSec, IAM/PAM, SIEM, cloud, engineering, and application teams to deliver secure and scalable automation patterns. 

 

 

Key Responsibilities

Years of Experience

  • 10+ years of experience in DevOps, DevSecOps, platform engineering, CI/CD automation, and cloud-native application delivery.

General Description

  • Serve as DevSecOps SME supporting Jefferies custom security and identity applications, developer workflows, CI/CD platforms, release engineering, and security automation. 
  • Integrate security controls into software-delivery pipelines while improving platform stability, developer experience, deployment reliability, and operational efficiency. 
  • Collaborate with AppSec, IAM/PAM, SIEM, cloud, engineering, and application teams to deliver secure and scalable automation patterns. 

 

 

Skill Requirements

Technical Requirements

  • Good understanding of network-security concepts, firewalls, proxies, remote access, network telemetry, SIEM/Splunk, security monitoring, and incident-management workflows. 
  • Experience creating BRDs, FRDs, user stories, acceptance criteria, use cases, process flows, RACI, gap analyses, and requirement-traceability matrices. 
  • Experience gathering requirements for dashboards, reports, log-source onboarding, alerts, data-source health, operational metrics, and service KPIs. 
  • Experience using ServiceNow, Jira, Confluence, Power BI, Excel, and process-mapping tools. 
  • Ability to analyze ticket volumes, backlog aging, demand patterns, SLA/KPI performance, and operational trends. 
  • Ability to coordinate UAT, test-case review, defect tracking, stakeholder sign-off, release readiness, and implementation support. 
  • Understanding of incident, request, change, problem, knowledge, and service-level management processes. 
  • Ability to classify work into run, change, enhancement, project, transformation, automation, and BOT-transfer categories. 
  • Experience facilitating workshops, KT sessions, requirements walkthroughs, action tracking, and governance meetings. 
  • The role is functional and coordination focused; hands-on network or Splunk engineering is not expected unless explicitly agreed. 
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Soft Skills

  • Excellent communication and presentation skills.
  • Strong problem-solving and critical thinking skills.
  • Exceptional project management and organizational abilities.
  • Team collaboration and leadership skills.
  • Client-focused approach with a commitment to delivering exceptional customer service.

Certifications (Good to have)

Good to have relevant certificates like (any of the below):

  • CBAP/CCBA, PMI-PBA, Scrum Master, ITIL, or equivalent certification is preferred. 
  • Security+, Splunk fundamentals, or network-security certification is good to have. 

 

Educational Qualifications

  • University degree
  • Bachelor’s degree in computer science/ IT or any relevant fields.

 

Other Requirements

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.