Sr Subject Matter Expert (Support&Ops)
India
Job Description
Sr Subject Matter Expert (Support&Ops)
Goutam Budd Nagar, Uttar Pradesh

Job Summary

To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA, quality norms and ensure positive customer satisfaction and contribute to EN business creation.

Key Responsibilities

Skills and Responsibilities.Data Centre related certification. CCIE DC (Preferred) or CCNP, CISCO ACI, ARCH, VMWare, Openshift certified with a drive for continuous learning.Deep technical knowledge / understandings of L2 / L3 networking protocols and technologies (VPC, STP, HSRP, OSPF, EIGRP, BGP).Strong Nexus 2K/5K/7K/9K platform knowledge and hands-on experience.Has in depth knowledge of overlay technologies VXLAN, BGP EVPN, OTV, LISP.Has knowledge and understandings of Cisco SDN based technologies such as Cisco ACI, Cisco Programmable Network Portfolio (Standalone VXLAN-Fabric) and DCNM.Experienced in design and/or deployment of Data Center solutions including traditional DC, standalone Nexus design, VXLAN Fabric-based, ACI Fabric solutions using ACI SinglePOD /MultiPod / Multisite Fabric architectures.Should be proficient in dealing with CISCO nexus dashboard insights.Should have experience in Integration of Cisco ACI with VMware vSphere and vCenter to automate VM onboarding, manage VMM domains, and enforce consistent network policies across virtual and physical workloads.Cisco ACI Design and Implementation: Design, plan, and implement Cisco ACI solutions based on business requirements. Configure and deploy ACI fabrics, policies, and application profiles.Network Troubleshooting and Support: Provide advanced-level support for network-related issues, including ACI-related incidents. Troubleshoot and resolve network problems in collaboration with the network operations team.Policy Management: Implement and manage policies and security controls within the Cisco ACI fabric. Ensure compliance with security standards and industry best practices.Network Automation: Develop and implement automation scripts to streamline routine tasks and enhance network efficiency. Work towards creating a self-service model for network provisioning and management.Capacity Planning: Conduct capacity planning for the Cisco ACI infrastructure to ensure optimal performance. Monitor and analyse network traffic patterns and resource utilization.Documentation: Maintain accurate and up-to-date documentation for Cisco ACI configurations, changes, and procedures. Create standard operating procedures (SOPs) for routine tasks.Collaboration: Collaborate with other IT teams, including system administrators, security professionals, and application developers. Participate in cross-functional projects to integrate ACI with other technologies.Training and Knowledge Sharing: Provide training and knowledge transfer to junior engineers and other IT staff. Stay updated on industry trends and advancements related to Cisco ACI.Proficient in configuring and managing network monitoring and management platform, e.g., SolarWinds, ServiceNow, etc.

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.