Sr Subject Matter Expert (Support&Ops)
India
Job Description
Sr Subject Matter Expert (Support&Ops)
| Chennai, Tamil NaduNoida, Uttar Pradesh

Job Summary

Certification: -   CCNP- Routing and switching or equivalent certification - Preferred   Qualification:- 9+ Years Network Data experience.

Key Responsibilities

Configuring and troubleshooting the Cisco Routing, Switching , Firewalls & Wireless•            Knowledge on Cisco ACI and implementation•            Ability to implement and administer the network devices  (e.g., routers, switches , wireless & firewalls )•            Perform network maintenance and Device upgrades including patches, hot fixes and security configurations.•            Configure and troubleshooting the WAN optimizer      Experience in Wifi products such as cisco WLC and Access points.      Must be open for 24x7 environments•            Monitor performance and ensure devices availability and reliability.•            Monitor system resource utilization, trending, and capacity planning.•            Provide Level 3 support and troubleshooting to resolve issues.•            Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.•            Liaise with vendors and other IT personnel for problem resolution.•            On-call support during the Weekdays and Weekends•            Managing the Ip addresses and Resolving Conflicts•            Experience in the use of network Monitoring tools•            Support in DR tests/failover from WAN perspective.      Providing network engineering support and training to other team members.•            Ability to manage the devices through Cisco Prime Infrastructure•            Managing the DNS Records with third party Vendor•            Managing and updating the CMDB on Snow•            Minimum 7-8 years of experience in BGP, OSPF, and EIGRP protocols.•            Extensive knowledge of LAN and WAN technologies•            Hands-on experiences in Data Centre switching, routing, and overlay technologies.•            Excellent Exposure to current Leaf>Spine>Leaf architectures, validated designs, and methodologies.•            Excellent knowledge of dynamic routing protocols Eigrp, OSPF, iBGP, eBGP.•            Excellent exposure to Nexus 2/3/5/7/9K platforms•            Excellent exposure to DNS, DHCP & IPAM.•            Strong Ex

Skill Requirements

Configuring and troubleshooting the Cisco Routing, Switching , Firewalls & Wireless•            Knowledge on Cisco ACI and implementation•            Ability to implement and administer the network devices  (e.g., routers, switches , wireless & firewalls )•            Perform network maintenance and Device upgrades including patches, hot fixes and security configurations.•            Configure and troubleshooting the WAN optimizer      Experience in Wifi products such as cisco WLC and Access points.      Must be open for 24x7 environments•            Monitor performance and ensure devices availability and reliability.•            Monitor system resource utilization, trending, and capacity planning.•            Provide Level 3 support and troubleshooting to resolve issues.•            Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.•            Liaise with vendors and other IT personnel for problem resolution.•            On-call support during the Weekdays and Weekends•            Managing the Ip addresses and Resolving Conflicts•            Experience in the use of network Monitoring tools•            Support in DR tests/failover from WAN perspective.      Providing network engineering support and training to other team members.•            Ability to manage the devices through Cisco Prime Infrastructure•            Managing the DNS Records with third party Vendor•            Managing and updating the CMDB on Snow•            Minimum 7-8 years of experience in BGP, OSPF, and EIGRP protocols.•            Extensive knowledge of LAN and WAN technologies•            Hands-on experiences in Data Centre switching, routing, and overlay technologies.•            Excellent Exposure to current Leaf>Spine>Leaf architectures, validated designs, and methodologies.•            Excellent knowledge of dynamic routing protocols Eigrp, OSPF, iBGP, eBGP.•            Excellent exposure to Nexus 2/3/5/7/9K platforms•            Excellent exposure to DNS, DHCP & IPAM.•            Strong Ex

Other Requirements

Configuring and troubleshooting the Cisco Routing, Switching , Firewalls & Wireless•            Knowledge on Cisco ACI and implementation•            Ability to implement and administer the network devices  (e.g., routers, switches , wireless & firewalls )•            Perform network maintenance and Device upgrades including patches, hot fixes and security configurations.•            Configure and troubleshooting the WAN optimizer      Experience in Wifi products such as cisco WLC and Access points.      Must be open for 24x7 environments•            Monitor performance and ensure devices availability and reliability.•            Monitor system resource utilization, trending, and capacity planning.•            Provide Level 3 support and troubleshooting to resolve issues.•            Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.•            Liaise with vendors and other IT personnel for problem resolution.•            On-call support during the Weekdays and Weekends•            Managing the Ip addresses and Resolving Conflicts•            Experience in the use of network Monitoring tools•            Support in DR tests/failover from WAN perspective.      Providing network engineering support and training to other team members.•            Ability to manage the devices through Cisco Prime Infrastructure•            Managing the DNS Records with third party Vendor•            Managing and updating the CMDB on Snow•            Minimum 7-8 years of experience in BGP, OSPF, and EIGRP protocols.•            Extensive knowledge of LAN and WAN technologies•            Hands-on experiences in Data Centre switching, routing, and overlay technologies.•            Excellent Exposure to current Leaf>Spine>Leaf architectures, validated designs, and methodologies.•            Excellent knowledge of dynamic routing protocols Eigrp, OSPF, iBGP, eBGP.•            Excellent exposure to Nexus 2/3/5/7/9K platforms•            Excellent exposure to DNS, DHCP & IPAM.•            Strong Ex

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.