Sr Subject Matter Expert (Support&Ops)
Canada
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Job Description
Sr Subject Matter Expert (Support&Ops)
Vancouver, British Columbia

Job Summary

Job Summary : Oversee the end-to-end delivery of large-scale, complex data center projects, ensuring alignment with business objectives. Develop and maintain detailed project plans, including schedules, resource allocation, risk management, and stakeholder communication. Coordinate with cross-functional teams (networking, security, operations, etc.) to ensure seamless project execution. Act as the primary point of contact for stakeholders, including senior leadership, clients, and vendors. Facilitate regular updates, status reports, and meetings to keep all parties informed of progress, risks, and issues. Provide technical guidance and support to teams working on data center infrastructure, ensuring adherence to best practices and industry standards. Lead the design and implementation of robust, scalable, and secure data center solutions, including networking, storage, and compute infrastructure. Ensure that all technical solutions meet the organization’s security, compliance, and performance requirements. Manage project budgets, ensuring that all expenditures are tracked and controlled. Optimize resource allocation across projects, balancing the demands of various initiatives while maintaining high levels of efficiency and productivity. Work with procurement teams to manage vendor relationships and contracts related to data center hardware, software, and services. Ensure all data center projects comply with relevant regulatory requirements, industry standards, and internal governance policies. Develop and enforce policies and procedures related to data center operations, security, and disaster recovery. Implement process improvements and adopt new technologies to enhance the efficiency, reliability, and scalability of data center operations. Stay updated with the latest trends and technologies in data center management and assess their applicability to the organization’s needs. Track project progress, provide regular updates to stakeholders and prepare status reports, dashboards, and presentations to communicate project status and performance. Ensure service level contracts are in place with the OEMs Coordinate logistics and project management activities based on consultations with stakeholders

 

Key Responsibilities

Job Responsibilities : Oversee the end-to-end delivery of large-scale, complex data center projects, ensuring alignment with business objectives. Develop and maintain detailed project plans, including schedules, resource allocation, risk management, and stakeholder communication. Coordinate with cross-functional teams (networking, security, operations, etc.) to ensure seamless project execution. Act as the primary point of contact for stakeholders, including senior leadership, clients, and vendors. Facilitate regular updates, status reports, and meetings to keep all parties informed of progress, risks, and issues. Provide technical guidance and support to teams working on data center infrastructure, ensuring adherence to best practices and industry standards. Lead the design and implementation of robust, scalable, and secure data center solutions, including networking, storage, and compute infrastructure. Ensure that all technical solutions meet the organization’s security, compliance, and performance requirements. Manage project budgets, ensuring that all expenditures are tracked and controlled. Optimize resource allocation across projects, balancing the demands of various initiatives while maintaining high levels of efficiency and productivity. Work with procurement teams to manage vendor relationships and contracts related to data center hardware, software, and services. Ensure all data center projects comply with relevant regulatory requirements, industry standards, and internal governance policies. Develop and enforce policies and procedures related to data center operations, security, and disaster recovery. Implement process improvements and adopt new technologies to enhance the efficiency, reliability, and scalability of data center operations. Stay updated with the latest trends and technologies in data center management and assess their applicability to the organization’s needs. Track project progress, provide regular updates to stakeholders and prepare status reports, dashboards, and presentations to communicate project status and performance. Ensure service level contracts are in place with the OEMs Coordinate logistics and project management activities based on consultations with stakeholders

 

Skill Requirements

Skill Requirement : Desirable skills include proficiency in technology concepts, networking, security, and cloud computing. Operational Compliance, Organizational Development, Data Analysis, Interpersonal Communication, Agile Project Management, Order Management, Vendor Relations, Time Management Experience Required – 8+ Years of relevant experience with at least 3-5 years focused on enterprise data center environments. Certification – PMP, CSM, PSM, any Agile certification preferred and relevant technical certifications like CCNP.

 

Other Requirements

Other Requirement : Oversee the end-to-end delivery of large-scale, complex data center projects, ensuring alignment with business objectives. Develop and maintain detailed project plans, including schedules, resource allocation, risk management, and stakeholder communication. Coordinate with cross-functional teams (networking, security, operations, etc.) to ensure seamless project execution. Act as the primary point of contact for stakeholders, including senior leadership, clients, and vendors. Facilitate regular updates, status reports, and meetings to keep all parties informed of progress, risks, and issues. Provide technical guidance and support to teams working on data center infrastructure, ensuring adherence to best practices and industry standards. Lead the design and implementation of robust, scalable, and secure data center solutions, including networking, storage, and compute infrastructure. Ensure that all technical solutions meet the organization’s security, compliance, and performance requirements. Manage project budgets, ensuring that all expenditures are tracked and controlled. Optimize resource allocation across projects, balancing the demands of various initiatives while maintaining high levels of efficiency and productivity. Work with procurement teams to manage vendor relationships and contracts related to data center hardware, software, and services. Ensure all data center projects comply with relevant regulatory requirements, industry standards, and internal governance policies. Develop and enforce policies and procedures related to data center operations, security, and disaster recovery. Implement process improvements and adopt new technologies to enhance the efficiency, reliability, and scalability of data center operations. Stay updated with the latest trends and technologies in data center management and assess their applicability to the organization’s needs. Track project progress, provide regular updates to stakeholders and prepare status reports, dashboards, and presentations to communicate project status and performance. Ensure service level contracts are in place with the OEMs Coordinate logistics and project management activities based on consultations with stakeholders Job Description : Oversee the end-to-end delivery of large-scale, complex data center projects, ensuring alignment with business objectives.\\\\r\\\\nDevelop and maintain detailed project plans, including schedules, resource allocation, risk management, and stakeholder communication.\\\\r\\\\nCoordinate with cross-functional teams (networking, security, operations, etc.) to ensure seamless project execution.\\\\r\\\\nAct as the primary point of contact for stakeholders, including senior leadership, clients, and vendors.\\\\r\\\\nFacilitate regular updates, status reports, and meetings to keep all parties informed of progress, risks, and issues.\\\\r\\\\nProvide technical guidance and support to teams working on data center infrastructure, ensuring adherence to best practices and industry standards.\\\\r\\\\nLead the design and implementation of robust, scalable, and secure data center solutions, including networking, storage, and compute infrastructure.\\\\r\\\\nEnsure that all technical solutions meet the organization’s security, compliance, and performance requirements.\\\\r\\\\nManage project budgets, ensuring that all expenditures are tracked and controlled.\\\\r\\\\nOptimize resource allocation across projects, balancing the demands of various initiatives while maintaining high levels of efficiency and productivity.\\\\r\\\\nWork with procurement teams to manage vendor relationships and contracts related to data center hardware, software, and services.\\\\r\\\\nEns
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.