Sr Subject Matter Expert (Support&Ops)
India
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Job Description
Sr Subject Matter Expert (Support&Ops)
Noida, Uttar Pradesh

Job Summary

Scope of Work (SOW) IBM Middleware Operations and Support Components Covered: • IBM App Connect Enterprise (ACE) • IBM Transformation Extender (ITX) • IBM MQ (Message Queue) • IBM API Connect • IBM DataPower Gateway

Key Responsibilities

The vendor shall: 1. Provide 24x7 operational support for all IBM middleware components across Production, UAT, and DR environments. 2. Perform daily health checks, monitoring, and alert management to ensure system stability and uptime. 3. Manage incident, problem, and change requests in accordance with GIC’s ITIL framework. 4. Maintain system documentation, including configuration details, runbooks, and operational procedures. 5. Ensure compliance with GIC’s Patch Management, Change Management, and Incident Management frameworks. 6. Coordinate with IBM Support for issue resolution, patch updates, and version upgrades. 7. To perform Production steps execution and deployment related to BAU enhancements, issue resolution, patch updates, and version upgrades. 8. To strengthen system health observability through the configuration and optimization of health check monitoring tools. 9. To verify and maintain the integrity of the Production environment, ensuring there is consistency and alignment across all environments.

Skill Requirements

• IBM App Connect Enterprise (ACE) • IBM Transformation Extender (ITX) • IBM MQ (Message Queue) • IBM API Connect • IBM DataPower Gateway

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.